ASHLEY SANTANA
Eagle Lake
Summary
Experienced Senior Pharmacy Technician with 10+ years at Walgreens, advancing to leadership roles including Pharmacy Operations Manager and now Case Coordinator at Cardinal Health. Skilled in pharmacy operations, workflow optimization, and team mentorship, having trained and shadowed students and new staff to ensure adherence to best practices and high-quality patient care. Known for strong organizational skills, attention to detail, and the ability to manage complex tasks while fostering professional development in others.
Overview
12
12
years of professional experience
Work History
Case Coordinator
Cardinal Health
06.2025 - Current
- Manage and coordinate patient cases to ensure timely medication access and adherence to therapy.
- Resolve insurance and access barriers by collaborating with providers and payers.
- Improve case processing efficiency through proactive follow-ups and workflow enhancements.
- Maintain compliance with all regulatory standards while delivering high-quality patient support.
- Collaborated with peers on group activities to enhance teamwork skills.
- Assisted in organizing materials and tools for efficient task completion.
- Assisted in onboarding and shadowing new staff.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Pharmacy Technician
Walgreens
10.2014 - 02.2025
- Supported high-volume pharmacy operations, ensuring accurate prescription processing and exceptional customer service.
- Trained and mentored staff, contributing to improved team productivity.
- Managed inventory and reduced discrepancies through effective control practices.
- Resolved complex insurance and patient issues to improve satisfaction and retention.
Pharmacy Operations Manager (Tenure)
Walgreens
- Led daily pharmacy operations, including staff oversight, scheduling, and workflow coordination.
- Implemented process improvements that increased efficiency and reduced delays.
- Monitored key performance metrics to support operational goals.
- Collaborated with leadership to align operations with business objectives and improve overall performance.
- Led team training sessions on pharmacy operations and customer service standards.
- Coordinated daily pharmacy workflows to optimize staff efficiency and service delivery.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
Education
Associate - Pharmacy
Universidad Interamericana de Puerto Rico
Pharmacy Technician - NHA
Certification
Skills
- Case Management
- Operations Improvement
- Workflow Optimization
- Cross-Functional Collaboration
- Regulatory Compliance (HIPAA)
- Performance Monitoring
- Patient Access Solutions
- Team Leadership
- Prescription processing
- Team leadership
- Staff training
- Performance metrics
- Strategic planning
- Multitasking capacity
Languages
Bilingual: English & Spanish
References
- Jahkarah Smith - Supervisor Cardinal Health
- Robert Aaron- Manager Cardinal Health
- Yaritza Vega- Pharmacy Manager Walgreens
- Wanda Pintado- Pharmacy Manager Walgreens
Timeline
Case Coordinator
Cardinal Health
06.2025 - Current
Senior Pharmacy Technician
Walgreens
10.2014 - 02.2025
Pharmacy Operations Manager (Tenure)
Walgreens
Associate - Pharmacy
Universidad Interamericana de Puerto Rico
Pharmacy Technician - NHA
Certification