Ashley Santos Perez
Poughkeepsie
Summary
Professional retail worker with hands-on experience in managing transactions, overseeing team performance, and ensuring optimal customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Skilled in cash handling, inventory management, and conflict resolution. Known for reliability and results-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Cashier
Burlington
01.2025 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
Cashier
Burlington
10.2022 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Cashier
Giacomo's Pizza
08.2022 - 08.2023
- Built relationships with customers to encourage repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Line Worker
Salsa Fresca
04.2021 - 10.2022
- Managed time effectively while juggling multiple responsibilities, ensuring all tasks were completed efficiently without compromising quality.
- Enhanced kitchen efficiency by assisting in food preparation and maintaining a clean workspace.
- Strengthened the restaurant''s reputation by consistently providing exceptional service and high-quality meals.
Education
Associate of Applied Science - Architecture
Dutchess Community College
Poughkeepsie, NY05-2026
High School Diploma -
F.D.Roosevelt High School
Hyde Park, NY06-2024
Skills
- Customer assistance
- Training and mentoring
- Cash handling
- Adaptability and dependability
- Bilingual proficiency
- Problem-solving
- Punctual and reliable
- Time management
- Attention to detail
Certification
- Seal of Biliteracy
Languages
Spanish
Native or Bilingual
Timeline
Lead Cashier
Burlington
01.2025 - Current
Cashier
Burlington
10.2022 - 12.2024
Cashier
Giacomo's Pizza
08.2022 - 08.2023
Line Worker
Salsa Fresca
04.2021 - 10.2022
Associate of Applied Science - Architecture
Dutchess Community College
High School Diploma -
F.D.Roosevelt High School
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