Ashley Sauseda
Katy,TX
Summary
Dispatcher Manager at Infinite Plumbing & Construction Solutions LLC, recognized for enhancing customer satisfaction through effective route planning and timely service dispatch. Proven leadership and exceptional communication skills fostered strong interdepartmental collaboration, significantly improving operational performance and customer loyalty. Expert in multitasking and incident reporting, ensuring seamless service delivery. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Dispatcher Manager
Infinite Plumbing & Construction Solutions LLC
04.2023 - Current
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Reported to management operational activities and maintained current records.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Scheduled and organized routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
- Communicated with customers to provide appointment updates and resolution.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Manager/Bartender
Hooters
12.2015 - 08.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Enforced compliance with uniform and personal presentation standards.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Served food and beverages promptly with focused attention to customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Daycare Assistant
Golds Gym
06.2014 - 11.2015
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Kept children between ages of 6 months and 12 years old safe and secure with vigilant oversight.
Sales Associate
Hollister
10.2011 - 09.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
No Degree -
West Texas A&M University
Canyon, TXHigh School Diploma -
Randall High School
Amarillo, TX05-2013
Skills
- Route planning
- Transportation
- Employee training
- Incident reporting
- Customer communication
- Phone dispatch
- Daily reports
- Strong leadership
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Time management
- Excellent communication
- Organizational skills
- Attention to detail
Timeline
Dispatcher Manager
Infinite Plumbing & Construction Solutions LLC
04.2023 - Current
Manager/Bartender
Hooters
12.2015 - 08.2022
Daycare Assistant
Golds Gym
06.2014 - 11.2015
Sales Associate
Hollister
10.2011 - 09.2012
No Degree -
West Texas A&M University
High School Diploma -
Randall High School
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