Professional Summary
Overview
Work History
Education
Skills
Timeline

Ashley Schacher

Family Members
San Jose,CA
22
years of professional experience

Detail-oriented administrative professional with a proven track record in customer service, data entry, and office administration. Skilled in maintaining accurate records and enhancing client engagement through effective communication.

Work History

Caregiver

12 Years 9 Months
Family Members | 02.2012 - 11.2024
  • Provided compassionate support for daily living activities, enhancing overall well-being of family members.
  • Assisted with medication management, ensuring adherence to prescribed schedules and dosages.
  • Developed engaging activities tailored to individual interests, promoting mental and emotional stimulation.
  • Coordinated transportation for medical appointments, facilitating timely access to healthcare services.
  • Advocated for family members' needs during healthcare interactions, ensuring proper understanding and respect of preferences.

Administrative Assistant

11 Years 6 Months
Coldwell Banker | 08.2011 - 02.2023

Field inspector for Broker Pricing Opinions and Property Condition Reports for mortgage and insurance companies through analytic companies.

  • Conducted data entry and maintained accurate records
  • Coordinated logistics for open houses and property showings, enhancing client engagement opportunities.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company
  • Worked closely with real estate brokers on foreclosed homes. Coordinated securing premises and any minor repairs as needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Administrative Assistant

7 Months
INTERO Real Estate; Coldwell Banker Real Estate | 08.2008 - 03.2009
  • Assisted in preparing marketing materials and presentations for client meetings, supporting business development efforts.
  • Conducted data entry and maintained accurate records in CRM systems to streamline office operations.
  • Implemented filing system enhancements, improving document retrieval efficiency within the office environment.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Outside Sales Representative

1 Year 10 Months
Shop Tools Inc | 09.2006 - 07.2008
  • Cultivated relationships with key clients to drive sales growth and enhance customer loyalty.
  • Delivered product demonstrations and presentations to educate customers on tool functionalities and benefits.
  • Executed territory management strategies, optimizing routes for increased efficiency in client visits.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Handled all consignment inventory for multiple customers.

Cafe Manager

1 Year 10 Months
Borders Books and Music | 07.2004 - 05.2006
  • Oversaw daily operations of café, ensuring quality service and customer satisfaction.
  • Managed inventory levels, optimizing stock to minimize waste and enhance profitability.
  • Trained and mentored staff on customer service standards and operational procedures.
  • Developed schedules to ensure adequate staffing during peak hours while controlling labor costs.
  • Implemented promotional events to increase foot traffic and boost sales performance.
  • Collaborated with suppliers to negotiate pricing and improve product offerings for menu enhancement.
  • Monitored financial transactions, maintaining accurate records to support budget management efforts.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Led cafe through significant renovation project, improving both aesthetics and functionality, attracting new customers.

Accounting Assistant

2 Years
Shop Tools Inc | 07.2002 - 07.2004
  • Processed invoices and ensured accurate record-keeping in accounting software.
  • Reconciled bank statements with internal financial records to maintain accuracy.
  • Assisted in month-end closing procedures, contributing to timely financial reporting.
  • Supported preparation of financial reports by compiling data from various sources.
  • Implemented filing system improvements for better organization of financial documents.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Contributed to cash flow management, monitoring incoming and outgoing transactions.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Education

Associate of Arts - Criminal Justice

Cuesta College | San Luis Obispo, CA | 05-2006

High School Diploma

Presentation High School | San Jose, CA | 06-2002

Skills

Customer service
Data entry
Computer skills
Office administration
Administrative support
Microsoft Word
Microsoft Excel
Microsoft outlook
Customer and client relations
Computer proficiency
Documentation and recordkeeping
Professional communication
Dedicated team player
Multi-line phone systems
Resourceful
Business administration

Timeline

Caregiver

Family Members
02.2012 - 11.2024Read More

Administrative Assistant

Coldwell Banker
08.2011 - 02.2023Read More

Administrative Assistant

INTERO Real Estate; Coldwell Banker Real Estate
08.2008 - 03.2009Read More

Outside Sales Representative

Shop Tools Inc
09.2006 - 07.2008Read More

Cafe Manager

Borders Books and Music
07.2004 - 05.2006Read More

Accounting Assistant

Shop Tools Inc
07.2002 - 07.2004Read More

Cuesta College

Associate of Arts from Criminal Justice
Read More

Presentation High School

High School Diploma
Read More
Ashley Schacher