Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

ASHLEY "SEAN" WILLIAMS

GASTONIA,USA

Summary

Returns professional with solid background in handling returns and processing refunds. Known for reliability and adaptability, consistently achieving positive outcomes in dynamic environments. Strong in inventory management and customer communication, always fostering collaborative team spirit.

Overview

26
26
years of professional experience

Work History

Administrative Assist./Returns Associate

Rooms to Distribution Center/S.E. Independent Delivery
03.2003
  • Duties included working with Microsoft products: Excel, Word & Powerpoint; and various administrative duties under the Warehouse General Manager. Also working inside warehouse in the Returns Department unloading trucks, reprocessing furniture, checking in trucks and shipping pull.

Team Lead Mail Asssociate

The Millenium Group
01.2025 - Current
  • Led team to achieve operational efficiency through streamlined processes and effective communication.
  • Developed training materials to enhance team skills and improve performance outcomes.
  • Implemented quality control measures that increased product consistency and reduced errors.
  • Coordinated cross-functional collaboration to address project challenges and drive timely resolutions.

Courier

DHL/2 Transportation
12.2022 - 01.2025
  • Responsible for the delivery of packages to customers

FC Associate I

Amazon
07.2022 - 11.2022
  • Responsible for unloading, stowing of packages and staging them for delivery

Post Issue Rep I/Assistant Customer Support

Met Life Annuities/DXC Technology
04.2016 - 06.2022
  • Duties include processing annuity transactions for various Metlife and Brighthouse Financial accounts

Senior Document Analyst

Met Life Auto & Home
10.2005 - 04.2016
  • Duties include opening, sorting, prepping, scanning & indexing all incoming mail from all field claim offices. Also currently serving as Team Leader importing, and assisting salvage dept. with calls to customers regarding claim. Also researching of claims.

Customer Site Representative

Archer Management Services
09.2001 - 02.2003
  • Duties included faxing, copying, supplies, outgoing U.S. mail, outgoing accountable mail, incoming accountable mail, mail metering of all outgoing U.S. mail and general office duties. E-faxing, Microsoft XP, Microsoft Outlook.

Office Assistant

IKON Office Solutions
04.2000 - 08.2001
  • Duties and responsibilities included faxing, copying, binding, conference room setup, outgoing mail preparation, document courier and all general office functions.

Education

High School -

North Mecklenburg High School
Huntersville, NC
01.1993

Property Ins Class

01.2012

Introduction to Claims

Charlotte, NC
01.2006

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Central Piedmont Community College
Charlotte, NC
01.1994

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US Army Administrative Specialist School
Columbia, SC
01.1994

Skills

  • Forklift, Microsoft Word, Excel,and Powerpoint,
  • Team leadership
  • Process improvement
  • Training development
  • Quality control
  • Cross-functional collaboration

Timeline

Team Lead Mail Asssociate

The Millenium Group
01.2025 - Current

Courier

DHL/2 Transportation
12.2022 - 01.2025

FC Associate I

Amazon
07.2022 - 11.2022

Post Issue Rep I/Assistant Customer Support

Met Life Annuities/DXC Technology
04.2016 - 06.2022

Senior Document Analyst

Met Life Auto & Home
10.2005 - 04.2016

Administrative Assist./Returns Associate

Rooms to Distribution Center/S.E. Independent Delivery
03.2003

Customer Site Representative

Archer Management Services
09.2001 - 02.2003

Office Assistant

IKON Office Solutions
04.2000 - 08.2001

Property Ins Class

Introduction to Claims

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Central Piedmont Community College

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US Army Administrative Specialist School

High School -

North Mecklenburg High School

Awards

IKON MVP, Two- Time Employee of the Month, Archer Mgmt. Services
ASHLEY "SEAN" WILLIAMS