ASHLEY "SEAN" WILLIAMS
GASTONIA,USA
Summary
Returns professional with solid background in handling returns and processing refunds. Known for reliability and adaptability, consistently achieving positive outcomes in dynamic environments. Strong in inventory management and customer communication, always fostering collaborative team spirit.
Overview
26
26
years of professional experience
Work History
Administrative Assist./Returns Associate
Rooms to Distribution Center/S.E. Independent Delivery
03.2003
- Duties included working with Microsoft products: Excel, Word & Powerpoint; and various administrative duties under the Warehouse General Manager. Also working inside warehouse in the Returns Department unloading trucks, reprocessing furniture, checking in trucks and shipping pull.
Team Lead Mail Asssociate
The Millenium Group
01.2025 - Current
- Led team to achieve operational efficiency through streamlined processes and effective communication.
- Developed training materials to enhance team skills and improve performance outcomes.
- Implemented quality control measures that increased product consistency and reduced errors.
- Coordinated cross-functional collaboration to address project challenges and drive timely resolutions.
Courier
DHL/2 Transportation
12.2022 - 01.2025
- Responsible for the delivery of packages to customers
FC Associate I
Amazon
07.2022 - 11.2022
- Responsible for unloading, stowing of packages and staging them for delivery
Post Issue Rep I/Assistant Customer Support
Met Life Annuities/DXC Technology
04.2016 - 06.2022
- Duties include processing annuity transactions for various Metlife and Brighthouse Financial accounts
Senior Document Analyst
Met Life Auto & Home
10.2005 - 04.2016
- Duties include opening, sorting, prepping, scanning & indexing all incoming mail from all field claim offices. Also currently serving as Team Leader importing, and assisting salvage dept. with calls to customers regarding claim. Also researching of claims.
Customer Site Representative
Archer Management Services
09.2001 - 02.2003
- Duties included faxing, copying, supplies, outgoing U.S. mail, outgoing accountable mail, incoming accountable mail, mail metering of all outgoing U.S. mail and general office duties. E-faxing, Microsoft XP, Microsoft Outlook.
Office Assistant
IKON Office Solutions
04.2000 - 08.2001
- Duties and responsibilities included faxing, copying, binding, conference room setup, outgoing mail preparation, document courier and all general office functions.
Education
High School -
North Mecklenburg High School
Huntersville, NC01.1993
Property Ins Class
01.2012
Introduction to Claims
Charlotte, NC01.2006
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Central Piedmont Community College
Charlotte, NC01.1994
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US Army Administrative Specialist School
Columbia, SC01.1994
Skills
- Forklift, Microsoft Word, Excel,and Powerpoint,
- Team leadership
- Process improvement
- Training development
- Quality control
- Cross-functional collaboration
Timeline
Team Lead Mail Asssociate
The Millenium Group
01.2025 - Current
Courier
DHL/2 Transportation
12.2022 - 01.2025
FC Associate I
Amazon
07.2022 - 11.2022
Post Issue Rep I/Assistant Customer Support
Met Life Annuities/DXC Technology
04.2016 - 06.2022
Senior Document Analyst
Met Life Auto & Home
10.2005 - 04.2016
Administrative Assist./Returns Associate
Rooms to Distribution Center/S.E. Independent Delivery
03.2003
Customer Site Representative
Archer Management Services
09.2001 - 02.2003
Office Assistant
IKON Office Solutions
04.2000 - 08.2001
Property Ins Class
Introduction to Claims
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Central Piedmont Community College
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US Army Administrative Specialist School
High School -
North Mecklenburg High School
Awards
IKON MVP, Two- Time Employee of the Month, Archer Mgmt. Services