Ashley Shelton
Winter Park,FL
Summary
Dynamic leader with proven expertise in staff management and data analysis, honed at IRG and KBP Foods. Excelled in enhancing decision-making processes and staff development, achieving significant improvements in operational efficiency. Skilled in cross-functional teamwork and customer service, consistently ensuring compliance and high satisfaction levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Co-Manager
KBP Foods
12.2019 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Data Analyst
IRG
06.2016 - 06.2020
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Administrative Assistant
IRG
06.2016 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
UCF Cyber Defense Professional Certificate - Cyber Security
UCF
Winter Park, FL06-2025
Associate of Arts - Gender Studies
Valencia College
Orlando, FL03-2019
Skills
- Staff management
- Contract negotiation
- Staff development
- Marketing management
- Customer service
- Decision-making
- Staff training and development
- Cross-functional teamwork
- Task delegation
- Policy implementation
- Performance management
Certification
- CompTIA Security+ Certification – Computing Technology Industry Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- First Aid Certification - American Red Cross or American Heart Association.
Timeline
Co-Manager
KBP Foods
12.2019 - Current
Data Analyst
IRG
06.2016 - 06.2020
Administrative Assistant
IRG
06.2016 - 06.2020
UCF Cyber Defense Professional Certificate - Cyber Security
UCF
Associate of Arts - Gender Studies
Valencia College
Similar Profiles
Aaron VrubleAaron Vruble
Shit Supervisor at KBP FoodsShit Supervisor at KBP Foods
Melissa VickersMelissa Vickers
General Manager at KBP FoodsGeneral Manager at KBP Foods
Justice MckenzieJustice Mckenzie
Kfc at KBP FoodsKfc at KBP Foods
Alvin JoynerAlvin Joyner
Kitchen Manager & Server at Hinode SushiKitchen Manager & Server at Hinode Sushi
Juan YanceJuan Yance
Showroom Sales Manager at City FurnitureShowroom Sales Manager at City Furniture