Ashley Shepard
Bryan,TX
Summary
Results-driven Store Manager with over 20 years of experience in retail operations, inventory management, and sales growth. Proven expertise in leading teams, enhancing customer service, and optimizing store performance. Skilled in hiring, training, and developing associates to achieve profitability and exceed objectives. Committed to driving sales, controlling costs, and delivering a high-quality customer experience.
Overview
1
1
Language
1
1
Certification
26
26
years of professional experience
Work History
Store Manager
Fivebelow
Bryan, Tx
02.2024 - 09.2026
- Enhanced customer service by training staff and streamlining store procedures.
- Developed tactics and strategies to achieve operational performance and meet sales goals.
- Developed strategies to maximize sales and profitability.
- Strengthened workflow productivity by hiring and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversee storewide merchandising benchmarks to maintain operational excellence.
- Consistent merchandising resets and visual standards maintained across sales floor.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Smooth daily store operations supported Five Below trend-right retail environment.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
Store Manager
Family Dollar
Bryan, Tx
01.2016 - 04.2024
- Trained staff on customer service, stocking, and store procedures.
- Established customer service standards and monitored staff compliance.
- Resolved customer concerns and supported fast-paced checkout service.
- Resolved customer complaints in a timely manner.
- Handled cash controls, deposits, and register procedures accurately.
- Supervised merchandising, resets, and visual standards across sales floor.
- Scheduled associates and managed payroll within labor guidelines.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Recruited, coached, and evaluated associates for store performance.
- Conducted recruitment processes for new employees at the store location.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Updated and maintained store signage and displays.
Assistant Manager
McDonald's Restaurant
Rockdale, Texas
04.2000 - 01.2022
- Supervised daily operations at McDonald's restaurant, ensuring smooth workflow. including scheduling shifts, assigning duties.
- Supervised McDonald's restaurant crew during rush periods and shift transitions.
- Trained crew members on service standards, food safety, and kitchen procedures.
- Managed daily opening and closing duties for McDonald's restaurant operations.
- Monitored food quality, sanitation, and store cleanliness across service areas.
- Assisted store manager with scheduling, staffing, and team performance coaching.
- Managed customer service inquiries and complaints in a timely manner.
- Reviewed inventory levels and supported supply ordering for restaurant stock needs.
- Maintained up-to-date knowledge of company products and services.
Assistant Store Manager
Freddy's Frozen Custard & Steakburgers
Bryan, Tx
01.2001 - 09.2004
- Managed shift schedules, labor coverage, and team assignments.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised front counter, drive-thru, and kitchen teams during daily Freddy's operations.
- Trained crew on guest service, food safety, and brand standards.
- Resolved guest concerns and supported fast, friendly restaurant service.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
Education
High School Diploma -
Rockdale High School
Rockdale, TX05-2004
Skills
- Store operations
- Sales management
- Inventory control
- Sales reporting
- Payroll administration
- Labor scheduling
- Shift scheduling
- Talent acquisition
- Recruitment processes
- Employee training
- Team leadership
- Task organization
- Performance tracking
- Performance improvement
- Customer service
- Conflict management
- Communication skills
- Customer response
- Store procedures
- Report creation
- Cash handling
- Leadership training
Languages
English
Professional
Certification
- Medical Assistant
Timeline
Store Manager
Fivebelow
02.2024 - 09.2026
Store Manager
Family Dollar
01.2016 - 04.2024
Assistant Store Manager
Freddy's Frozen Custard & Steakburgers
01.2001 - 09.2004
Assistant Manager
McDonald's Restaurant
04.2000 - 01.2022
High School Diploma -
Rockdale High School