Ashley Sifford
Salisbury,NC
Summary
Performance-focused medical support assistant with 18+ years of experience offering a broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Salisbury VA Medical Center
2023.04 - Current
- Urology Specialty Scheduler
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled, canceled, re-scheduled patient's appointments and/or consults.
- Utilized Scheduling GUI to retrieve scheduling orders and schedule veterans within VA policy standards.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Interviewed patients to verify and update clinical and demographic records.
- Promotes veterans registration for utilization of MyHealthyVet.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
- Routinely communicated with physicians, case managers and other allied health professional staff using sound interpersonal skills.
Registered Medical Assistant
Rowan Treatment Associates
2021.11 - 2023.04
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Oriented and trained new staff on proper procedures and policies.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
Registered Medical Assistant
Northern Rowan Family Medicine
2018.02 - 2021.11
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
CNA - Certified Nursing Assistant
GENESIS ELDER CARE
2003.09 - 2018.04
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of 18+ residents under long-term care.
Education
No Degree - Registered Medical Assistant
Southeastern Medical Institute
Charlotte, NC09.2017
No Degree - Certified Nursing Assistant
Forsyth Technical Community College
Winston-Salem, NC07.2003
Skills
- Experience Administering Injections
- Front Desk Operations
- Telephone Etiquette
- Pharmacy Correspondence
- Data entry proficiency
- Inventory and supply management
- Documentation
- Vital Signs
- Phlebotomy
- Patient Care
- Triage
- EHR Software
- Anatomy Knowledge
- Medical Scheduling
- Insurance Verification
- Medical Terminology
- Proficient with vital signs
- Venipuncture and Capillary sticks
- Administering EKGs
- Accurate patient documentation
- Medication Prior Authorization
- Maintain Patient Record
- Appointment Scheduling Expertise
- Professionalism and Ethics
- Continuous learning mindset
- Reliable team player
Certification
- RMA
- CNA
- BLS Certification
- CPR Certification
Timeline
Advanced Medical Support Assistant
Salisbury VA Medical Center
2023.04 - Current
Registered Medical Assistant
Rowan Treatment Associates
2021.11 - 2023.04
Registered Medical Assistant
Northern Rowan Family Medicine
2018.02 - 2021.11
CNA - Certified Nursing Assistant
GENESIS ELDER CARE
2003.09 - 2018.04
No Degree - Registered Medical Assistant
Southeastern Medical Institute
No Degree - Certified Nursing Assistant
Forsyth Technical Community College
- RMA
- CNA
- BLS Certification
- CPR Certification
Similar Profiles
Tiffany Denise BostTiffany Denise Bost
Nursing Assistant at Salisbury VA Medical CenterNursing Assistant at Salisbury VA Medical Center
April HallApril Hall
Medical Supply Technician at W.G. (Bill)Hefner Salisbury VA Medical CenterMedical Supply Technician at W.G. (Bill)Hefner Salisbury VA Medical Center
Lasheica StoffordLasheica Stofford
Certified Nursing Assistant at VA Medical Center-SalisburyCertified Nursing Assistant at VA Medical Center-Salisbury