ASHLEY SNYDER
Tampa,FL
Summary
Detail-oriented professional with extensive experience in process improvement and performance monitoring. Adept in analyzing operational trends to propose actionable solutions, promoting safety compliance, and managing multiple projects simultaneously. Committed to maintaining high-quality standards while enhancing team productivity.
Overview
21
21
years of professional experience
Work History
Process Assistant
Amazon
11.2020 - Current
- Monitored process performance to ensure compliance with established quality, productivity, and operational standards.
- Used problem-solving and troubleshooting techniques to identify and address process issues.
- Tracked operational trends and performance data to identify recurring issues and propose actionable solutions.
- Managed multiple projects and priorities simultaneously, ensuring timely completion of critical deadlines.
- Participated in meetings with internal teams to discuss process changes, modifications, and opportunities for improvement.
- Promoted a safe work environment by ensuring compliance with safety procedures and regulations throughout processing operations.
- Delegated tasks to team members, optimizing workflow and enhancing team productivity. to team members to maintain efficient workflow.
Customer Service Associate
Long's Cleaners
11.2005 - 11.2020
- Provided professional customer service by assisting customers in person, phone, and through email.
- Addressed customer concerns, identified solutions, and maintained positive relationships with new and long-standing customers.
- Maintained calm and professionalism while resolving difficult customer interactions, ensuring positive outcomes.
- Communicated clearly with customers and coworkers to resolve questions and service-related concerns.
- Processed customer payments accurately while following company security and handling procedures.
- Trained new employees on company procedures and customer service practices, enhancing team effectiveness.
- Compiled detailed reports on customer service activities and daily operations to inform management decisions.
Education
High School Diploma -
Eastwood High School
Pemberville, OH06-2006
Skills
- Process improvement
- Performance monitoring
- Safety and compliance
- Operational efficiency
- Project coordination
- Operations support
- Assignment delegation
- Employee training
- Problem solving
- Quality and productivity standards
- Team communication
Timeline
Process Assistant
Amazon
11.2020 - Current
Customer Service Associate
Long's Cleaners
11.2005 - 11.2020
High School Diploma -
Eastwood High School