Ashley Steele
Birmingham,AL
Summary
Interested in a position where I can fulfill my abilities in the area of customer service and where my experience will be further developed and utilized in any professional capacity. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Cashier
Bed Bath and Beyond
04.2021 - 07.2023
- Assist customers by performing cash register functions accurately
- Maintain clean work environment.
Biller
Greenway Kia of Franklin
07.2022 - 07.2023
- Reviews each deal for completion and accuracy of all paperwork
- Post vehicle sales and purchases
- Prepare checks for payoff and refunds
- Check funding for each vehicle daily
- Sign in titles
- Perform various other accounting responsibilities and business requirements as assigned.
Lockbox Processor / Image Assistant
First Bank Franklin TN
11.2019 - 07.2022
- Facilitate customer satisfaction and retention by successfully handling and processing customer Post Office Box payments to include resolving any issues or inquiries
- Maintain a working knowledge of the bank Lock Box and Business Manager Services and demonstrate sound judgment and decision-making skills
- Open, extract, and process remittance payments for Lock Box clients
- Perform accurate, timely input/keying of required data fields (date/payee/amount) on client remittance transactions in accordance with department procedures/guidelines
- Process transactions in accordance to each clients' account's specified handling instructions
- Proficient 10-key skills
- Ability to multi-task
- Approve mobile deposits
- Print and mail bank statements
- Mail and install check scanners for new customers
- Responsible for assisting with overseeing several Deposit Operations functions of the bank
- Providing quality control for the bank’s deposit accounts by verifying all account information, ensuring proper completion of authorizations and procedures, verifying remote deposit capture items, and addressing dormant accounts
- Basic understanding of banking regulations and Federal Reserve rules, as well as Bank policy as it relates to Deposit Operations
- Process Property taxes for Rutherford and Williamson County.
Mortgage Compliance Assistant
First Bank Franklin TN
10.2015 - 10.2020
- Managing various quality control duties related to the operation of the division
- These duties may include but are not limited to the extraction, accuracy of HMDA/Compliance; monitoring these programs for changes; preparation of files to third party control service provider; preparation and timely delivery of all investor information, review documentation checklist
- Assisting with the extraction of information pertinent for HMDA reporting into the HMDA reporting system daily
- Verifying accuracy of HMDA information monthly
- Prepare all closing documents necessary to close, including but not limited to the Closing Disclosure, Settlement Statement
- Reviewing each file for compliance issues before sending files to a processer
- Confirm that all documents are checked for accuracy, signatures are collected, and notary acknowledgements completed, and legal descriptions are accurate.
Key Holder
Marti and Liz Shoes Franklin TN
04.2017 - 08.2020
- Assist customers by performing cash register functions accurately
- Stock Shoes on shelves
- Maintain a clean work environment by vacuuming carpets and cleaning the counters, windows, and breakroom after the store closes
- Take nightly deposits to the bank.
Sales Floor Associate
Kirlands
03.2015 - 10.2015
- Put new merchandise on sales floor
- Change displays when necessary
- Maintain a clean work environment by vacuuming the floor, cleaning bathrooms, windows, and break room after the store closes
- Take nightly deposits to the bank.
Customer Service Specialist
Ricoh
03.2012 - 10.2015
- Sort and distribute mail to the appropriate department
- Scan mortgage loans
- Prepare closed loans to be shipped
- Answer phone and help customers with toner inquiries.
Education
Skills
- Customer Service
- Work Ethic and Integrity
- Customer Assistance
- Patience and Empathy
- Time management skills
- Cash Handling
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Professionalism and Courtesy
Timeline
Biller
Greenway Kia of Franklin
07.2022 - 07.2023
Cashier
Bed Bath and Beyond
04.2021 - 07.2023
Lockbox Processor / Image Assistant
First Bank Franklin TN
11.2019 - 07.2022
Key Holder
Marti and Liz Shoes Franklin TN
04.2017 - 08.2020
Mortgage Compliance Assistant
First Bank Franklin TN
10.2015 - 10.2020
Sales Floor Associate
Kirlands
03.2015 - 10.2015
Customer Service Specialist
Ricoh
03.2012 - 10.2015