Ashley Stephens
Millington,TN
Summary
Experienced and dependable, successful at managing multiple priorities with a positive attitude. Strive for excellence in the work i perform.
Overview
18
18
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
10.2018 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Tracked receipts, employee hours, and inventory movements.
- Supervised ongoing daily production phases.
Bartender Shift Manager
Chili's Bar & Grill
06.2009 - 08.2014
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Office Assistant
Bright Beginnings Daycare
06.2005 - 06.2009
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Associate of Applied Science - General Studies
Itawamba Community College
Fulton, MS05.2011
Skills
- Guest Satisfaction
- Administration and Reporting
- Managing Operations and Efficiency
- Accurate money handling
Timeline
Shift Manager
Buffalo Wild Wings
10.2018 - Current
Bartender Shift Manager
Chili's Bar & Grill
06.2009 - 08.2014
Office Assistant
Bright Beginnings Daycare
06.2005 - 06.2009
Associate of Applied Science - General Studies
Itawamba Community College