Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Stevens

Gilberton,PA

Summary

Hard-working, recent enrolled in college to achieve an Associate in Applied Science (A.A.S.) Degree in Criminal Justice, with 7+ years of work experience. Aiming to leverage academic experience and a proven knowledge of customer communications, customer satisfaction, and customer service to successfully fill the Assistant role at your company. Frequently praised as proactive by my peers, I can be relied upon to help your company achieve its goals, provide a safe work environment, learn quickly and easily all positions in a company, I am career driven and focused.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Supervisor Security Guard

SECURITAS SECURITY
05.2021 - Current
  • To provide a safe work place for employees
  • Control traffic entering the facility
  • Making sure that all hours of the contract are fulfilled
  • Making schedules to suit the client along with my employees needs
  • Submitting time sheets every week so that my employees will be paid for the time they worked.
  • Writing and submitting any complaints or suggestions that could be useful and helpful to my employees.
  • Have meetings with client.
  • Talking with my employees if the client or I had an issue with something they did and take the appropriate steps to make sure it would not happen again.

Tier 3 Flagger/Construction worker

CMS/Summit
05.2024 - 06.2025
  • Keep pedestrians, Clients, motorists, and employees safe.
  • Make sure work is complete and accurate
  • Allowing the proper measure of flow of traffic in accordance with the Pub.

Direct Sales Representative

Spectrum
06.2021 - 04.2024

Knowledge of product being sold

Meet quota

Explain products throughly.

Sell Internet, cable home phone, and cell phone.

Answer any questions professionally into the best of my knowledge.

Help Customers set up all devices

Traffic control

FLAGGER FORCE
08.2020 - 04.2021
  • Provide instructions to safely get traffic through the construction zone without any incidents that would put the community or the client at risk of injury.
  • Be ready and prepared for any weather condition.
  • Be on time.
  • Set up work zone in accordance with the state regulations.
  • Make sure everyone including myself is safe.
  • Report any incidents that happen on my work site.

Assistant manager

FAMILY DOLLAR
07.2017 - 04.2020
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan budgets and authorize payments and merchandise returns.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

Bartender

The Sand Castle
05.2016 - 03.2017
  • Collect money for drinks served.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Clean glasses, utensils, and bar equipment.
  • Balance cash receipts.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Serve wine and bottled or draft beer.
  • Clean bars, work areas, and tables.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Serve snacks or food items to customers seated at the bar.
  • Slice and pit fruit for garnishing drinks.
  • Ask customers who become loud and obnoxious to leave, or physically remove them.
  • Plan, organize, and control the operations of a cocktail lounge or bar.
  • Order or requisition liquors and supplies.
  • Supervise the work of bar staff and other bartenders.
  • Prepare appetizers such as pickles, cheese, and cold meats.
  • Create drink recipes.

Brick mold meeting rail machine operator

Jeld-wen
08.2015 - 03.2016
  • Run machinery.
  • Clean out high powered equipment.
  • Make window frames.
  • Follow night goals to meet needs.
  • Fast pace

Customer service rep.

Rite-Aid
05.2014 - 02.2015
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Sort, count, and wrap currency and coins.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions and provide information on procedures or policies.

Education

A.A.S. - Criminal Justice

COASTAL CAROLINA COMMUNITY COLLEGE
NC
08.2025

GED/HiSet - undefined

COASTAL CAROLINA COMMUNITY COLLEGE
NC
02.2019

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Inventory control
  • Complex Problem-solving
  • Team building

Certification

  • TWIC exp: July 2026
  • Private Security License exp: 10/2023

Timeline

Tier 3 Flagger/Construction worker

CMS/Summit
05.2024 - 06.2025

Direct Sales Representative

Spectrum
06.2021 - 04.2024

Supervisor Security Guard

SECURITAS SECURITY
05.2021 - Current

Traffic control

FLAGGER FORCE
08.2020 - 04.2021

Assistant manager

FAMILY DOLLAR
07.2017 - 04.2020

Bartender

The Sand Castle
05.2016 - 03.2017

Brick mold meeting rail machine operator

Jeld-wen
08.2015 - 03.2016

Customer service rep.

Rite-Aid
05.2014 - 02.2015

A.A.S. - Criminal Justice

COASTAL CAROLINA COMMUNITY COLLEGE

GED/HiSet - undefined

COASTAL CAROLINA COMMUNITY COLLEGE
Ashley Stevens