Michael Curran
Surprise,AZ
Summary
Accomplished leader with a proven track record at Discover Financial Services, DFS, enhancing customer satisfaction and resolving disputes efficiently. Expert in training and mentoring, ensuring high operational efficiency and innovation within teams. Experienced with training new employee's to be excellent customer service and disputes managers and accomplish matrix expected goals for great performance evaluations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor Security Guard
Allied Universal Security Services
07.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sr Account Customer and Billing/disputes Mgr
Discover Financial Services, DFS
01.2019 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Critical Facility Officer/Bank Protection Officer
G4S Security Services Now Allied Security
09.2017 - 01.2019
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
Security Guard for High End Downtown High Rise Apt
IPSA Security Services
11.2016 - 09.2017
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
No Degree - Gen And RN Studies, Computer Software Technology
Idaho State University
Pocatello, IDSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Staff Discipline
Certification
CPR certified
Timeline
Supervisor Security Guard
Allied Universal Security Services
07.2023 - Current
Sr Account Customer and Billing/disputes Mgr
Discover Financial Services, DFS
01.2019 - 05.2023
Critical Facility Officer/Bank Protection Officer
G4S Security Services Now Allied Security
09.2017 - 01.2019
Security Guard for High End Downtown High Rise Apt
IPSA Security Services
11.2016 - 09.2017
No Degree - Gen And RN Studies, Computer Software Technology
Idaho State University
CPR certified
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