Ashley Benavides
Rio Rancho
Summary
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Overview
10
10
years of professional experience
Work History
CSR
TLC Plumbing & Heating, TLC
07.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Medical Assistant/ Receptionist
Next Care Urgent Care
05.2017 - 02.2019
- Checked patients in/out along with copays
- Scanned, uploaded documents into charts
- Courtesy call
- Checked vital signs
- Dressed wounds
- Perform routine test
- Assist provider
Medical Assistant/ Receptionist
Rasmussen Counseling
04.2015 - 06.2016
- Schedule Appointments
- Answered Phones
- Vitals
- Uploaded Documents into charts
- Refilled Prescriptions for Patients as needed
- Took copay’s as well as checked In and Out patients
- Worked with Insurance company’s to get Prior authorizations approved for patients
Education
Certification MA - Medical Assistance
Carrington College
Albuquerque, NM01-2014
Skills
- Call center experience
- Active listening
- Critical thinking
- Professional telephone demeanor
- Microsoft outlook
- Data entry
- Scheduling
- Problem resolution
Timeline
CSR
TLC Plumbing & Heating, TLC
07.2022 - Current
Medical Assistant/ Receptionist
Next Care Urgent Care
05.2017 - 02.2019
Medical Assistant/ Receptionist
Rasmussen Counseling
04.2015 - 06.2016
Certification MA - Medical Assistance
Carrington College
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