Ashley Strickland
443-859-0223
Summary
Detail-oriented criminal justice professional with extensive experience in emergency response, compliance evaluation, and case management. Skilled in analyzing legal information, prioritizing critical situations, and maintaining procedural integrity under high-pressure conditions. Proven ability to manage sensitive matters, facilitate justice processes, and ensure adherence to legal and ethical standards. Bachelor’s degree in Criminal Justice, combined with certifications and hands-on experience, positions me as an adept candidate for judicial roles.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Emergency Communication Technician
Loyola University of Maryland
03.2018 - Current
- Relayed critical information to first responders via electronic systems, radio, and telephone communications, ensuring rapid, accurate responses.
- Maintained and automated detailed logs, incident records, and emergency reports with 100% accuracy for procedural and legal purposes.
- Prioritized and dispatched emergency units, including police, fire, and EMS, in compliance with established protocols.
- Conducted real-time tracking and data management to support operational decisions.
- Drafted and issued detailed BOLO (Be On the Lookout) requests and police announcements in alignment with judicial and safety procedures.
- Utilized interpersonal skills to de-escalate hostile situations, providing professional support to individuals under emotional distress.
988 Crisis Intervention Specialist
Baltimore Crisis Response Inc
08.2024 - 12.2024
- Leveraged active listening and collaborative problem-solving to gather critical information and address immediate concerns of individuals in crisis.
- Conducted comprehensive risk evaluations to determine the potential threat to clients or others, ensuring appropriate and timely interventions.
- Designed and implemented safety plans tailored to reduce risks, adhering strictly to organizational procedures and ethical guidelines.
- Applied statutory and regulatory frameworks to prioritize interventions, demonstrating a deep understanding of legal compliance and ethical obligations.
- Coordinated with emergency services to facilitate life-saving responses while upholding strict confidentiality and procedural standards.
- Prepared and maintained meticulous case documentation to ensure procedural accuracy and provide detailed records for case reviews and legal assessments.
Customer Relations Specialist
Baltimore City Housing Authority
03.2017 - 03.2018
- Conducted in-depth reviews of housing applications to ensure full compliance with federal, state, and local laws.
- Handled customer inquiries and resolved conflicts by applying regulatory knowledge and procedural guidelines.
- Managed confidential applicant data with integrity, ensuring adherence to ethical and legal standards.
Customer Service Team Lead
PDP Group Inc
03.2003 - 02.2017
- Directed compliance reviews to mitigate legal risks, ensuring adherence to insurance and operational standards.
- Led a team to improve procedural accuracy, emphasizing training and legal risk management.
Education
Bachelor of Science - Criminal Justice
University of Baltimore
Baltimore, Maryland05-2024
Certification
- PST - Public Safety Telecommunicator
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Applied Suicide Intervention Skills Training Certificate (ASIST)- LivingWorks Education Inc.
- Sexual Assault Victim Advocate Training Certificate– Roper Academy
- Protective Service Worker Training Certificate – CASA
Timeline
988 Crisis Intervention Specialist
Baltimore Crisis Response Inc
08.2024 - 12.2024
Emergency Communication Technician
Loyola University of Maryland
03.2018 - Current
Customer Relations Specialist
Baltimore City Housing Authority
03.2017 - 03.2018
Customer Service Team Lead
PDP Group Inc
03.2003 - 02.2017
Bachelor of Science - Criminal Justice
University of Baltimore
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