Ashley Suckow
Walla Walla,WA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Medical Support Assistant
U.S. Department of Veterans Affairs
Walla Walla, WA
01.2024 - Current
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Communicated pertinent information and potential problems to physicians and nurses.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Privet Care Aid
02.2023 - Current
- Provided overnight care for elderly client, ensuring their safety and well-being.
- Assisted clients with personal hygiene such as bathing, dressing, grooming and toileting.
- Prepared meals in accordance with dietary requirements of the client.
- Assisted with mobility issues such as transferring from bed to walker.
- Performed light housekeeping duties including laundry, changing linens, vacuuming and dusting.
- Kept accurate records of client's progress, treatments, medications administered.
- Collaborated with other members of healthcare team to ensure quality care is provided to the client.
- Observed changes in behavior or condition of the client immediately reporting them.
- Assisted family members in understanding medical procedures related to their loved one's illness or disability.
- Participated in educational opportunities related to patient care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
Home Care Provider
Senior Life Resources North West
Walla Walla, WA
02.2015 - 02.2024
- Maintained clean and well-organized environment for client happiness and safety
- Dressed, groomed and fed patients with limited physical abilities to support basic needs
- Assisted with client personal care needs to foster independence and well-being
- Ran errands for clients and drove to appointments to maintain wellness and support daily living
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Followed care plan and directions to administer medications
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
Associate
Hobby Lobby
Walla Walla, WA
03.2018 - 07.2018
- Built the shelving and displays for new store
- Organized freight before stocking empty store
- Stocked sales floor and assisted in product movement and merchandising plans
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines
- Computed purchases and received and processed cash or credit payment.
Independent Distributor
Pure Romance
Walla Walla, WA
09.2009 - 08.2017
- Resolved customers' complaints regarding products or services
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
- Maintained positive attitude and diplomacy when dealing with customers
- Obtained receipts or signatures for delivered goods, collecting payment for services when required
- Kept accurate logs of all deliveries and trips
- Informed regular customers of new products or services and price changes
- Followed Washington state laws and company regulations.
Automotive/personal Loan Processor
SYKES
Milton Freewater, OR
03.2014 - 02.2015
- Calculated income, assets and liabilities to meet lender requirements
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing
- Created and completed loan submission packages
- Maintained complete confidentiality of submitted information according to release guidelines
- Informed customers of loan application requirements and deadlines
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
- Approved or denied loan applications and explained reasoning behind decisions
- Set up debt payment plans based on client credit, income and assets.
Medical Support Assistant
Walla Walla VA Medical Center
Walla Walla, WA
Skills
- Patient Communication
- Data Entry
- Medical Terminology
- HIPAA Compliance
- Appointment Scheduling
- Conflict resolution abilities
References
- Lisa Locati, 702-460-7001
- Eliza Van De Rostyne, 509-386-3450, Assistant manager
- Bryann Robinson, 509-720-8423, Manager
- Annette Low, 509-301-9481, Supervisor/Coworker
- Margarett Webb, 509-301-7013, Personal
- Michele Spencer, 509-301-4368, Personal
Timeline
Medical Support Assistant
U.S. Department of Veterans Affairs
01.2024 - Current
Privet Care Aid
02.2023 - Current
Associate
Hobby Lobby
03.2018 - 07.2018
Home Care Provider
Senior Life Resources North West
02.2015 - 02.2024
Automotive/personal Loan Processor
SYKES
03.2014 - 02.2015
Independent Distributor
Pure Romance
09.2009 - 08.2017
Medical Support Assistant
Walla Walla VA Medical Center