Ashley Supoint
Miami,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Williams Island Spa & Wellness
33160, FL
09.2024 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained a clean and organized reception area to uphold company image.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Surgical Technologist Student
HCA Aventura
Aventura, FL
09.2024 - 01.2025
- Set up OR tables with appropriate instrumentation based on individual surgeon preferences.
- Addressed patient bleeding and applied sterile dressings to close wounds.
- Assisted in prepping the operating room for surgery by setting up and organizing equipment, instruments, and supplies.
- Cleaned and restocked operating room, gathering and placing equipment and supplies.
- Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
- Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
- Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
Agent/ Team Lead & Tech Support
Continuum Global Solutions/CVS Specialty
09.2022 - 03.2024
- I was a team lead for a group of inbound calls to refill patients’ medication
- Helped aid patients in adding their insurance, working with their providers office with prior authorizations, adding details to their charts
- I was also given special assignments such as stepping in when my supervisor was out, becoming tech support for new hires and grading qa for other agents
- EMR training/knowledge
- Charting vital signs/chart preparation
- Clinical training
- Medical coding
- Medical terminology knowledge
- Phlebotomy
- Creative problem solving
- Communication skills
Center for Medical Excellent
01.2020 - 01.2022
- Providing administrative and clinical support in healthcare settings
- Responsibility involved greeting patients, managing patient records, taking vital signs, assisting healthcare provider during examination
- Collecting and preparing laboratory specimens
- Overall ensuring smooth operations in the medical office by supporting both patients and my provider
Medical Assistant
Stuart I. Gross MD/OB GYN
North Miami Beach, Florida
04.2017 - 09.2020
- Providing administrative and clinical support in healthcare settings
- Responsibility involved greeting patients, managing patient records, taking vital signs, assisting healthcare provider during examination
- Collecting and preparing laboratory specimens
- Overall ensuring smooth operations in the medical office by supporting both patients and my provider
Education
Associate of Science - Surgical Tech
Concorde Career College
Miramar, FL02-2025
Medical Assistant - Medical Assistant
Concorde Career Institute
Miramar, FL03-2017
High School Diploma -
North Miami Senior High
North Miami, FL05-2013
Skills
- EMR training/knowledge
- Charting vital signs/chart preparation
- Clinical training
- Medical coding
- Medical terminology knowledge
- Phlebotomy
- Creative problem solving
- Communication skills
- Project management
- Hospitality services
- Word processing
- Initiative-taking
- Listening skills
Certification
- Basic Life Support American Heart Association
Timeline
Front Desk Receptionist
Williams Island Spa & Wellness
09.2024 - Current
Surgical Technologist Student
HCA Aventura
09.2024 - 01.2025
Agent/ Team Lead & Tech Support
Continuum Global Solutions/CVS Specialty
09.2022 - 03.2024
Center for Medical Excellent
01.2020 - 01.2022
Medical Assistant
Stuart I. Gross MD/OB GYN
04.2017 - 09.2020
Associate of Science - Surgical Tech
Concorde Career College
Medical Assistant - Medical Assistant
Concorde Career Institute
High School Diploma -
North Miami Senior High
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