Ashley Sutton
Mason,MI
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
5
5
years of professional experience
Work History
Leasing Manager
CCM Leasing
East Lansing, Michigan
09.2024 - Current
- Created a system to track tenant requests and maintenance activities.
- Organized and scheduled regular inspections of all units in the building.
- Monitored financial records such as rent payments, budgets, accounts receivables and payables and other related documents.
- Advised tenants on rental contracts, leases, payment plans and other related matters.
- Oversaw daily operations, maintenance, and administration of various properties.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Oversaw the leasing process from initial inquiry to lease signing, ensuring a smooth experience.
Assistant Property Manager
Flatz Living
Lansing, MI
12.2023 - 09.2024
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Assisted property manager in leasing and marketing activities.
- Ensured compliance with all applicable laws related to fair housing practices.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
Customer Service Representative
Powerhouse
DeWitt, Michigan
07.2023 - 12.2023
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
Recruiting Coordinator
MRD Apartments
East Lansing
06.2022 - 07.2023
- Sought out and stirred up passive candidates through phone calls, emails, networking, and internet searches
- Interviewed job applicants, obtaining information on training, work history and job skills
- Scheduled interviews with management teams
- Screened and pre-interviewed candidates referred for hiring consideration
- Planned and coordinated staff events
- Participate in weekly open position calls with regionals and directors
- Source candidates in Indeed and UKG
- Initial phone screens for cleaning specialists, service technicians, service managers, leasing consultants and assistant property managers
- Post positions in Indeed and on the MRD website
- Strong knowledge or properties, staffing needs and pain points
- In depth knowledge of all software and programs used as well as the ticketing system.
Customer Service Representative
Blue Cross Blue Shield
Lansing
04.2020 - 06.2022
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Generated reports, correspondence and documentation for internal and customer use
- Shared insights with management regarding member inquiries, concerns and complaints
- Placed outbound calls to existing members, offering additional consultation and follow up
- Addressed customer concerns and complaints and resolved issues promptly
- De-escalated customer complaints using specialized communication techniques.
Collections Agent
Harris & Harris
Lansing
11.2019 - 03.2020
- Conducted skip tracing to locate individuals responsible for outstanding balances
- Prepared and mailed letters to collect on outstanding customer balances
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues
- Set up payment plans to help customers bring accounts current
- Maintained organized system to increase collections team productivity
- Posted payments and adjusted balances to reflect new values
- Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts
- Monitored overdue accounts to track new payments and document continued issues
- Maintained current administrative records with personal and financial data for each account
- Established repayment schedules that worked with the customer's financial situation
- Collected payments, updated accounts and notified customers of additional responsibilities.
Education
Associate of Arts - Psychology
Jackson Community College
Skills
- Account updating
- Researching
- Customer consulting
- Conflict resolution
- Customer service
- Data entry
- Staff Event Planning
- Talent acquisition
- Sort and vet applicants
- Staff hiring and recruitment
- Coordinate recruitment strategies
- Records Management
- Property Maintenance
- Payment Collection
Timeline
Leasing Manager
CCM Leasing
09.2024 - Current
Assistant Property Manager
Flatz Living
12.2023 - 09.2024
Customer Service Representative
Powerhouse
07.2023 - 12.2023
Recruiting Coordinator
MRD Apartments
06.2022 - 07.2023
Customer Service Representative
Blue Cross Blue Shield
04.2020 - 06.2022
Collections Agent
Harris & Harris
11.2019 - 03.2020
Associate of Arts - Psychology
Jackson Community College