Ashley Terrell
Summary
Detail-oriented Medical Office Specialist with expertise in electronic health records and patient scheduling. Proven ability to maintain data confidentiality and process patient payments efficiently.
Overview
9
9
years of professional experience
Work History
Medical Office Specialist
Baptist Health Medical Center
Nocatee, Florida
01.2026 - Current
- Scheduled patient appointments using electronic health record systems.
- Managed incoming phone calls and directed inquiries to appropriate staff, improving patient communication.
- Maintained accurate patient records and ensured data confidentiality.
- Coordinated inventory of office supplies and ordered necessary materials to ensure seamless operations.
- Collected and processed patient payments promptly, enhancing overall patient experience.
- Communicated effectively with patients to address concerns and provide information.
Patient Care Technician
Emory University Hospital
Atlanta, GA
03.2021 - 12.2025
- Supported nursing staff in providing patient care and facilitating daily living activities to enhance patient comfort and well-being.
- Monitored vital signs and reported changes to healthcare team.
- Recorded patient information in electronic health records system, ensuring accuracy and compliance for effective care delivery.
- Communicated effectively with patients to provide support and reassurance.
- Coordinated with interdisciplinary teams to refine patient care plans, contributing to improved patient outcomes.
- Assisted with transportation of patients to various hospital departments.
Patient Care Technician
Northside Hospital Forsyth
Cumming , GA
03.2019 - 04.2021
- Monitored vital signs and communicated significant changes to healthcare team.
- Documented patient information in electronic health records, ensuring accuracy and compliance.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care while supporting healthcare team in delivering quality services.
- Facilitated patient admissions by gathering necessary information and coordinating with nursing staff.
Patient Care Technician
Prisma Health Upstate
Greenville, SC
07.2017 - 03.2019
- Monitored vital signs and communicated changes to healthcare team to ensure timely interventions.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed delegated basic patient care services to support nursing functions and assist with activities of daily living.
- Facilitated safe patient transfers from bed to wheelchair or stretcher, enhancing patient comfort and mobility.
- Documented patient information accurately in electronic health records system.
- Conducted safety rounds regularly to ensure safe environment for patients.
Education
High School Diploma -
Minerva High School
Minerva, OH05-2001
Skills
- patient care coordination
- patient scheduling
- electronic health records
- Payment processing
- data confidentiality
- office inventory management
Timeline
Medical Office Specialist
Baptist Health Medical Center
01.2026 - Current
Patient Care Technician
Emory University Hospital
03.2021 - 12.2025
Patient Care Technician
Northside Hospital Forsyth
03.2019 - 04.2021
Patient Care Technician
Prisma Health Upstate
07.2017 - 03.2019
High School Diploma -
Minerva High School