Isabella Pujol

• Served as first point of contact for orthopedic patients, supporting front-desk operations and patient administration in a high-volume clinical setting

• Coordinated patient check-in, demographic verification, and insurance validation for orthopedic visits and procedures

• Assisted with appointment scheduling, referrals, and follow-up care coordination

• Communicated with providers, clinical staff, and patients to ensure smooth care transitions and continuity of treatment

• Utilized medical terminology related to orthopedics, diagnostics, imaging, and treatment plans

• Maintained HIPAA compliance while handling sensitive medical records and patient information

• Supported patients by explaining next steps in care, reducing confusion and anxiety

• Greeted and assisted guests with check-in, check-out, and accommodation inquiries.
• Provided exceptional customer service, resolving guest concerns efficiently.
• Managed reservations, billing, and front desk operations to ensure smooth daily functions.

• Greeted visitors and directed them to appropriate departments.
• Managed incoming calls and routed them to relevant staff members.
• Scheduled appointments and maintained calendars for multiple executives.

• Manage patient registration and appointment scheduling, ensuring efficiency and accuracy.
• Verify insurance information and process authorizations in compliance with medical policies.
• Utilize EMR systems such as eClinicalWorks and Epic for record-keeping and patient management.
• Maintain HIPAA compliance while handling sensitive patient information.