Monica Duran
Carrollton
Summary
Bilingual Customer Service Professional with over 7 years of experience, adept at providing top-tier assistance and administrative support. Strong skills in patient scheduling, records management, and insurance verification. Highly reliable team player known for adaptability and achieving results in fast-paced environments. Excellent communication and organizational abilities.
Overview
8
8
years of professional experience
Work History
Medical Office Specialist
HCA
Plano, TX
06.2025 - Current
- Managed patient scheduling and appointment confirmations, enhancing office efficiency and client satisfaction.
- Processed insurance claims and verified patient eligibility, ensuring accuracy in billing procedures.
- Coordinated communication between medical staff and patients, fostering a collaborative healthcare environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and billing payments.
- Obtained pre-authorization from insurance companies ahead of medical services.
Restaurant Hostess
Neighborhood Services
Addison, US
08.2023 - 06.2025
- Orchestrated efficient reservation management to boost customer satisfaction
- Addressed and resolved customer issues professionally, ensuring positive dining experiences
- Coordinated arrangements for large parties, accommodating special requests seamlessly
- Streamlined front-of-house operations to ensure smooth dining experiences for all guests
- Cultivated a welcoming atmosphere, increasing customer satisfaction and repeat visits
Dental Assistant
Preston Modern Dentistry
Dallas, US
12.2021 - 08.2023
- Ensured dental procedure efficiency by providing timely chair-side assistance
- Maintained hygienic environment through meticulous sterilization of instruments and cleaning of treatment rooms
- Streamlined administrative tasks including appointment scheduling and patient record updating
- Assisted in laboratory procedures, enhancing the quality of dental impressions
- Enhanced patient experience through maintaining a neat and organized office environment
- Facilitated efficient dental procedures with expert instrument management
- Maintained high hygiene standards by sterilizing instruments and cleaning treatment rooms
- Ensured seamless patient transitions by restocking supplies promptly
Dental Assistant
Jefferson Dental
Plano, US
05.2020 - 11.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Restaurant Hostess
Davio's
The Colony, US
06.2019 - 08.2020
- Scheduled, confirmed reservations and managed takeout orders through phone interaction
- Addressed customer complaints professionally, fostering positive guest relations
- Welcomed and guided customers to their tables, enhancing the dining experience
Optometrist Assistant
Lighthouse Eye Care
Plano, US
03.2018 - 12.2019
- Administered comprehensive eye examinations, achieving accurate patient diagnosis
- Maintained a sterile work environment, adhering to safety standards
- Streamlined patient record management, enhancing administrative efficiency
- Educated patients on contact lens usage, improving their eye care practices
- Optimized patient experience by greeting and assisting them promptly
Education
Associates of Science -
Dallas College- Brookhaven
Farmers Branch, TXHigh School Diploma -
Hillcrest High School
Dallas, TX06.2015
Skills
- Bilingual in English and Spanish
- Client support
- Patient care in dentistry
- Appointment coordination
- Effective conflict management
- Engaged learning
- Effective reading comprehension
- Radiographic imaging
- Infection control sterilization
- Office administration
- Direct patient support
- Vision assessment assistance
- Insurance eligibility verification
Accomplishments
- Supervised team of 6 staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Office Specialist
HCA
06.2025 - Current
Restaurant Hostess
Neighborhood Services
08.2023 - 06.2025
Dental Assistant
Preston Modern Dentistry
12.2021 - 08.2023
Dental Assistant
Jefferson Dental
05.2020 - 11.2021
Restaurant Hostess
Davio's
06.2019 - 08.2020
Optometrist Assistant
Lighthouse Eye Care
03.2018 - 12.2019
High School Diploma -
Hillcrest High School
Associates of Science -
Dallas College- Brookhaven
Skills
English/Spanish, Experienced, Experienced, Experienced, Skillful, Expert, Expert, Experienced, Experienced, Experienced, Experienced, Experienced, Experienced