Ashley Guillory-Tilton
Whitehouse
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Dethloff & Associates
11.2022 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Downloading and distributing policies and documents from varies different insurance companies.
- Expensing various monthly commission statements.
- Assembling all insurance policies to mail to clients.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Input and maintained all claims for each client.
Office Associate
Guillory Motors
11.2012 - 09.2022
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
District Service Manager
FPN Services
01.2008 - 11.2012
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Hired and trained service department staff to drive performance.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed daily operations within flooring installation office by supporting continuous delivery of excellent services and care.
Installation Expeditor
The Home Depot Inc
10.1999 - 01.2008
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Pitched in to complete various duties during peak periods or employee absences.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Hired and trained service department staff to drive performance.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Education
Some College (No Degree) - Interior Design
Stephen F Austin State University
Some College (No Degree) - General Studies
Tyler Junior College
Skills
- Policy/Program Development
- Performance Improvements
- Supervision and Training
- Recruitment and Hiring
- Problem Anticipation and Resolution
- Decision Making
- Customer Service Management
- Mathematical Calculation and Reasoning
Certification
- National Producer #18179316
- Licensed - Texas General Lines P&C Agent #2139061
Additional Information
References:
David Dethloff, owner
Dethloff & Associates
david@dethloffinsurance.com
318-834-6121
Sandra Golden, office manager
Dethloff & Associates
sandra@dethloffinsurance.com
318-673-2500 ext. 2840
Timeline
Administrative Assistant
Dethloff & Associates
11.2022 - 06.2024
Office Associate
Guillory Motors
11.2012 - 09.2022
District Service Manager
FPN Services
01.2008 - 11.2012
Installation Expeditor
The Home Depot Inc
10.1999 - 01.2008
Some College (No Degree) - Interior Design
Stephen F Austin State University
Some College (No Degree) - General Studies
Tyler Junior College