Dynamic hospitality leader with 10 years’ experience managing high-volume restaurants and upscale events. Awarded District Leader of the Year 2025 at Dunkin’, proctored ServSafe classes, and led onboarding and team building for multiple managers. Demonstrated expertise in staff training, guest satisfaction, and compliance, consistently fostering repeat clientele and exceptional service at exclusive events.
• Maintained budgets for multiple locations, achieving cost control and financial targets
• Managed schedules to optimize staffing and reduce overtime expenses
• Developed accurate forecasts to support inventory planning and minimize waste
• Coordinated deliveries and ensured product availability, reducing stockouts
• Proctored ServSafe classes, increasing staff certification rates and food safety compliance
• Recognized as District Leader of the Year 2025 for outstanding leadership and performance
• Created and built high-performing teams by developing and mentoring managers
• Led onboarding processes to accelerate new hire productivity and retention
• Coordinated setup and service for diverse events, achieving seamless execution for weddings, exclusive birthday parties, and private events • Delivered high-level service in a high-class environment, consistently meeting the expectations of discerning clientele
• Ensured accuracy and attention to detail for flawless events, reflecting professionalism and commitment to high standards
• Delivered exceptional guest experiences with poise and tact, significantly enhancing client satisfaction
ServSafe Instructor/Proctor 2024-2027
ServSafe Food Safety Manager 2024-2029
ServSafe Allergens 2026-2029