Ashley Ulrich
Lapeer,MI
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative II
Boston Medical Center
Boston
12.2023 - Current
- Managed scheduling to improve service timeliness and patient satisfaction.
- Ensured patient concerns were addressed with empathy, facilitating clear communication with healthcare professionals.
- Ensured accuracy in patient documentation while adhering to privacy standards.
- Developed visual training aids.
- Helped provide training and support to employees.
Secretary / Machine Operator
Highwood Die & Engineering
Pontiac, MI
08.2016 - 11.2024
- Manage office tasks and machine operations, ensuring smooth workflow and timely project completion.
- Implement safety protocols, significantly reducing workplace incidents and enhancing safety.
- Operate machinery with precision, maintaining high-quality standards and minimizing production errors.
- Streamline office procedures, assisting with payroll to improve efficiency and accuracy.
Certified Pharmacy Technician
Walmart
Lapeer, MI
09.2020 - 03.2024
- Manage prescription processing and customer consultations, ensuring accuracy and compliance.
- Mentored new technicians, fostering a collaborative and efficient team environment.
- Resolved insurance claim issues promptly, improving customer satisfaction and retention.
- Utilized pharmacy software to streamline operations, enhancing workflow efficiency.
Pharmacy Technician
Meijer Pharmacy
Oxford, MI
05.2015 - 08.2016
- Manage office tasks and machine operations, ensuring smooth workflow and timely project completion.
- Implement safety protocols, significantly reducing workplace incidents and enhancing safety.
- Operate machinery with precision, maintaining high-quality standards and minimizing production errors.
- Streamline office procedures, assisting with payroll to improve efficiency and accuracy.
Education
High School Diploma - undefined
Oxford High School
Oxford, MI05.2014
Skills
- Relationship Building
- Patient Profile Setup
- Data Entry
- Filling Prescriptions
- Insurance Billing
- De-escalation Techniques
- Creative Problem Solving
- Multitasking
- Mentoring
- Customer service
- HIPAA compliance
- Training others
- Attention to detail
Certification
Certified Pharmacy Technician (CPhT) at Pharmacy Technician Certification Board (PTCB)
Timeline
Patient Service Representative II
Boston Medical Center
12.2023 - Current
Certified Pharmacy Technician
Walmart
09.2020 - 03.2024
Secretary / Machine Operator
Highwood Die & Engineering
08.2016 - 11.2024
Pharmacy Technician
Meijer Pharmacy
05.2015 - 08.2016
High School Diploma - undefined
Oxford High School