Ashley Urena
Wall,NJ
Summary
Dynamic server shift leader known for strong leadership and teamwork. Skilled in maximizing guest satisfaction and maintaining high service standards. Ready to leverage expertise in training and complaint resolution to drive operational excellence.
Overview
4
4
Languages
5
5
years of professional experience
Work History
Server Shift Leader
Coney Waffle
Belmar, NJ
05.2023 - Current
- Supervised server team to ensure efficient service during peak hours.
- Trained new staff on menu knowledge and customer service protocols.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Implemented best practices for food safety and sanitation standards.
Hostess/Server
Antonios Trattoria
Manasquan, NJ
02.2024 - 05.2024
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed reservations and waitlists, optimizing seating arrangements to minimize guest wait times.
- Handled customer inquiries and complaints effectively, maintaining high levels of satisfaction and loyalty.
- Monitored dining area for cleanliness and organization, contributing to overall restaurant ambiance and efficiency.
Server
The Arbor Company Senior Living
Spring Lake, NJ
01.2022 - 05.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained knowledge of menu items and specials, providing accurate recommendations to guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on service standards and restaurant procedures, enhancing team efficiency.
Cashier
McDonald's
Manasquan, NJ
05.2021 - 09.2021
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance operational flow.
- Monitored inventory levels, assisting in stock replenishment to prevent shortages.
Education
Bachelor of Science - Speech Language Pathology
The College of New Jersey
Ewing, NJ01.2027
Skills
- Customer service management
- Menu knowledge
- Service operations
- Food safety standards
- Team supervision
- Food presentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
American Sign Language
Elementary
Timeline
Hostess/Server
Antonios Trattoria
02.2024 - 05.2024
Server Shift Leader
Coney Waffle
05.2023 - Current
Server
The Arbor Company Senior Living
01.2022 - 05.2023
Cashier
McDonald's
05.2021 - 09.2021
Bachelor of Science - Speech Language Pathology
The College of New Jersey