Ashley Vega

• Monitored and/or completed daily store operations, including opening and closing procedures.
• Completed weekly TB’s with support leaders to ensure all DOR’s are being supported and executed per company standard's.
• Partnered with newly appointed CEM on training and development, including a detailed overview of CEM expectations, responsibilities, and session leading.
• Completed weekly schedules within earned labor and bucketed labor savings
• Progressively worked with team to increase Foresee surveys through delivering on the Van Doren experience resulting in roughly an 80% increase in monthly surveys (3/30-4/27).

[Note: Store averaged roughly 5 surveys a month over a 6-month period. In April FY25 the store received 25 surveys averaging 97.4% CSAT and 96% NPS].

• Communicated sales goals and expectations and conducted weekly session leader observations to ensure efficiency in store performance resulting in the below District/Regional/Company rankings for April FY25:

*Sales: Ranked #7 out of 10 stores in District, #103 out of 144 stores in Region, & #337 out of 534 stores in Company

*Footwear: Ranked #7 in District, #84 in Region, & #235 in Company

*Conversion: Ranked #4 in District, #44 in Region, & #95 in Company

*ADS: Ranked #5 in District, #103 in Region, & #337 in Company

*UPT: Ranked #2 in District, #6 in Region, & #146 in Company

• Recruited, completed onboarding, and trained new employees.
• Monitored employee performance and identified performance gaps for corrective action.
• Analyzed financial data via reporting to identify areas of improvement.
• Ensured compliance with safety and loss prevention regulations through company policies.
• Prepared weekly schedules to verify proper floor coverage within guidelines and allocated labor.
• Enhanced customer satisfaction and increased YTD Net Promoter Score by actively listening to customer requests, concerns and complaints and quickly resolving issues.

• Assisted Store Manager with day-to-day operations of the store, including customer service, inventory management, staff training and scheduling.
• Completed monthly sales audits and maintained HR & LP bulletin boards
• Managed monthly store supply budget
• Supported Store Manager with Talent DOR through weekly MVP agenda, leading Sunday Leadership Meetings, working one-on-one with sales associates on their training and development, and conducting all back to school season + core associate interviews, to include the hiring of the next Van Dorens and completing onboarding.

• Garnered peer buy-in through collaborative and supportive measures to meet compliance goals and projected hiring deadlines.
• Prescreened applicants daily as part of our ongoing search for new talent.
• Supported department managers with scheduling and payroll to ensure all departments come in line with allocated labor, to include meeting associate expectations with weekly desired hours.
• Facilitated Target Welcome orientation classes and benefits
• Regularly updated HR databases to reflect employee information, changes in benefits and other details
• Mediated team member statuses with management, to include discussions on policy, procedures, performance, attendance, and/or termination.

• Engaged in conversation during networking events to understand client needs, build rapport, and maintain client relationships.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Kept detailed records of customer accounts or transactions through internal bookkeeping.
• Supported the membership team in driving growth and development through shared ideas, streamlined processes, seeking financial sponsorship for events, and recruiting new members.
• Composed and sent out monthly billing invoices to clients, including the collection of membership/event/sponsorship payments.

• Conducted pre and post cruise procedures
  
• Created daily floor plans and delegated crew assignments
• Walked the ship to check for potential safety hazards and made sure all safety protocols were being followed.
• Engaged in activities (e.g., lei making, hula, children's workbooks) and conversation with passengers
• Submitted post-cruise reports (weather conditions, passenger count, total sales, cruise overview, etc.) and sales audits (food, ticket/meal upgrades, bar).

• Placed weekly inventory and supply orders.
• Planned weekly team meetings and actively participated in sales rally calls.
• Initiated a training program that standardized employee training, which led to an overall increase in employee performance.
• Assisted the District Manager and District Team Captain with interviews and new hire orientation.
• Performed monthly mock audits and planogram changes.
• Reviewed and followed up with dissatisfactory customer surveys and resolved all customer complaints.

• Met or exceeded my individual sales quota.
  
• Assisted customers with inventory and price checks, fitting room assistance, sizing and special orders.
• Accurately processed cash, credit, and check transactions on register.
• Performed once a month inventory counts, including shipment processing.
• Assisted management with quarterly planogram changes.