Ashley Vega
Arlington,TX
Summary
Dynamic and reliable professional with extensive customer service experience. Proven ability to manage high-pressure situations while maintaining exceptional service quality. Skilled in cash handling and time management, consistently enhancing guest satisfaction through attentive and personalized interactions. Recognized for fostering positive relationships and ensuring a welcoming environment.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Family Healthcare Associates
Arlington, TX
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
Server
East Cabaret
Arlington, TX
08.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Ojos Locos Sports Cantina
Arlington, TX
05.2023 - 06.2024
- Coordinated operations during stadium events.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maximized table turnover rate by managing reservations and seating arrangements.
Front Desk Assistant
Dallas ProfessionalAssociation
Dallas, TX
11.2021 - 10.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Front Desk Coordinator
The Joint Chiropractic
Arlington, TX
12.2020 - 06.2023
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
Warehouse Associate
Amazon
Dallas, TX
12.2020 - 05.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Host
Texas Live
Arlington, TX
10.2019 - 12.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Ihop ACG
Arlington, TX
01.2017 - 10.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Bowie High School
Arlington, TX06.2019
Skills
- Customer service
- Time management
- Listening skills
- Punctual and reliable
- Work prioritization
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Server
East Cabaret
08.2024 - 09.2024
Front Desk Receptionist
Family Healthcare Associates
04.2024 - Current
Server
Ojos Locos Sports Cantina
05.2023 - 06.2024
Front Desk Assistant
Dallas ProfessionalAssociation
11.2021 - 10.2023
Front Desk Coordinator
The Joint Chiropractic
12.2020 - 06.2023
Warehouse Associate
Amazon
12.2020 - 05.2021
Host
Texas Live
10.2019 - 12.2020
Server
Ihop ACG
01.2017 - 10.2019
High School Diploma -
Bowie High School