Ashley Velazquez
Results-driven hospitality and operations professional with experience in bartending, employee training, customer service, team leadership, scheduling, hiring, inventory management, and daily operations. Experienced in training team members, handling high-volume customer interactions, resolving concerns, and maintaining service standards in fast-paced environments. Strong communicator and dependable team leader with a proven ability to multitask, solve problems, and create positive customer experiences.
Work History
Bartender & Trainer
2 Years● Provide friendly, efficient service to guests in a fast-paced restaurant and bar environment.
● Prepare and serve beverages while maintaining accuracy, quality, and responsible service standards.
● Build positive relationships with guests and provide attentive service throughout their experience.
● Handle customer questions, requests, and concerns professionally while working to resolve issues quickly.
● Train new team members on restaurant procedures, customer service expectations, and daily responsibilities.
● Support new employees as they learn their roles and provide guidance to help them become confident and successful team members.
● Work closely with servers, bartenders, managers, and other team members to maintain efficient restaurant operations.
● Manage multiple customer needs simultaneously while maintaining attention to detail and service quality.
● Maintain a clean, organized, and professional work environment.
● Adapt quickly to changing customer volumes and operational needs while maintaining a positive attitude.
Assistant Director
2 Years 9 Months● Oversaw daily restaurant operations and led team members in delivering high-quality customer service.
● Created weekly schedules for 20+ team members while balancing staffing and operational needs.
● Managed customer communications, complaints, and service resolutions.
● Conducted monthly manager performance evaluations and provided development feedback.
● Managed monthly storewide inventory counts and maintained accurate operational records.
● Participated in interviewing, hiring, and performance-related employment decisions.
● Trained and developed managers on operational procedures, leadership expectations, and service standards.
● Collaborated with directors, managers, and the operator to support sales, profitability, and guest experience initiatives.
● Prepared weekly performance reports covering operational concerns and areas requiring attention.
● Motivated team members through recognition, rewards, and relationship building.
● Identified operational issues and helped implement procedures to prevent recurring problems.
● Managed competing priorities while maintaining customer service and operational standards.