- Music: I like to play the flute or bass in my spare time
- Crochet
- Volunteer Work- mostly through Feed My Starving Children
- Avid Reader
Emma Shelton
Fort Worth,TX
Summary
Motivated and detail-oriented professional with 4+ years of experience in customer service and training within fast-paced environments. Skilled in accurate record-keeping, payment processing, documentation, and professional communication with diverse groups. Recognized for reliability, adaptability, and strong problem-solving abilities. Seeking to transition out of the service industry and into an administrative role in the medical field.
Overview
5
5
years of professional experience
Work History
Bartender & Trainer
TopGolf
2024.10 - Current
- Process payments, balance daily transactions, and maintain accurate sales records.
- Train and mentor new team members on procedures, policies, and customer service standards.
- Maintain organized inventory systems, restocking and labeling products to ensure smooth operations.
- Collaborate with managers and team members to resolve issues and support operational goals.
Server & Bartender
Señor Locos Tex-Mex
2022.06 - 2024.06
- Promoted from server to bartender, recognized for reliability and professionalism.
- Managed cash handling, credit card transactions, and accurate record-keeping of sales.
- Supported management in maintaining organized operations through labeling, tracking, and stocking inventory.
- Communicated effectively with guests, team members, and leadership to resolve issues quickly.
Team Member & Trainer
Jamba
2020.11 - 2022.01
- Promoted to trainer after top performance in sales and service.
- Onboarded and trained new hires in company procedures, accuracy, and customer communication.
- Ensured accuracy and speed in order entry, payment processing, and product preparation.
- Maintained proper documentation of inventory and quality standards.
Education
Associates -
Southern New Hampshire
Remote2028-01
High School Diploma -
Fossil Ridge High School
Fort Worth, TX2022-05
Skills
- Customer service
- Highly reliable
- Strong multitasking
- Complex Problem-solving
- Memory retention
- Computer skills
- Data entry
- Customer and client relations
- Verbal and written communication
Interests
Timeline
Bartender & Trainer
TopGolf
2024.10 - Current
Server & Bartender
Señor Locos Tex-Mex
2022.06 - 2024.06
Team Member & Trainer
Jamba
2020.11 - 2022.01
Associates -
Southern New Hampshire
High School Diploma -
Fossil Ridge High School