Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Hickman

Clarksville,TN

Summary

Detail-oriented professional with experience in investigative support, record verification, and administrative processes. Skilled in analyzing discrepancies, processing sensitive documentation, and maintaining strict confidentiality. Currently completing a Bachelor’s degree in Criminal Justice, with a strong foundation in law enforcement procedures and data analysis. Dedicated to accuracy, efficiency, and integrity in supporting criminal justice operations.

Overview

5
5
years of professional experience

Work History

Bartender & Trainer

Shelby's Trio
Clarksville, TN
01.2024 - Current
  • Maintains precise inventory and transaction records with strong attention to detail.
  • Trains and mentors staff on compliance, record-keeping, and customer service procedures.
  • Demonstrates multitasking, organization, and conflict resolution skills in a high-pressure environment.

Fraud Analyst

Verizon
Clarksville, TN
01.2022 - 01.2024
  • Investigated account discrepancies and verified customer records to identify fraudulent activity.
  • Processed sensitive account data and maintained strict confidentiality in accordance with federal guidelines.
  • Prepared detailed reports on fraud trends to support internal investigations and compliance teams.

Security Officer

First Coast Security
Nashville, TN
01.2021 - 01.2022
  • Verified identification and controlled access points, ensuring compliance with security protocols.
  • Prepared accurate incident reports and maintained detailed daily activity logs.
  • Supported law enforcement responses by documenting and reporting suspicious activity.

Education

Bachelor of Science - Criminal Justice

Austin Peay State University
Clarksville, TN
05-2026

Associate of Science -

Austin Peay State University
Clarksville, TN
05-2025

Skills

  • Criminal records verification and documentation
  • Fingerprint processing familiarity
  • Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint)
  • Data entry and database management
  • Confidential records handling
  • Written and verbal communication
  • Investigative techniques and discrepancy analysis
  • Time management and multitasking
  • Conflict resolution and customer service excellence

Timeline

Bartender & Trainer

Shelby's Trio
01.2024 - Current

Fraud Analyst

Verizon
01.2022 - 01.2024

Security Officer

First Coast Security
01.2021 - 01.2022

Bachelor of Science - Criminal Justice

Austin Peay State University

Associate of Science -

Austin Peay State University

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