Ashley Velez
Orlando
Summary
Experienced retail leader with over 10 years in operations and team leadership. As a Fresh Coach, led departments focused on food safety, merchandising, and financial performance. Developed associates, enhanced productivity, and improved customer experiences in high-volume settings. Pursuing a Bachelor of Applied Science in Business and Organizational Leadership to complement hands-on expertise with advanced business knowledge.
Overview
1
1
year of post-secondary education
Work History
Food and consumables coach
Walmart
Orlando
05.2026 - Current
- Facilitated training sessions for new team members on store operations.
- Implemented strategies to enhance customer service interactions.
- Coordinated schedules to ensure adequate staff coverage during peak hours.
Fresh Team Lead
Walmart
Orlando
- Led and supervised fresh departments (produce, meat, dairy, frozen).
- Focused on team development, inventory management, and customer satisfaction.
- Ensured compliance with food safety standards and achieved operational excellence.
Digital Coach
Walmart
Orlando
- Oversaw Online Grocery Pickup (OGP) and e-commerce operations.
- Trained associates on performance expectations, KPIs, and customer experience best practices.
- Supported implementation of new processes and workflow improvements.
Digital Team Lead
Walmart
Orlando
- Managed daily operations for online order fulfillment, staging, and dispensing.
- Ensured timely, accurate customer deliveries while maintaining operational standards.
- Fostered associate engagement and promoted a customer-first culture.
Education
Bachelor of Arts - Business Management
Valencia College
Orlando, FL 01.2026 - 08.2026
Associate's Degree - Business
Valencia College
Orlando, FL 08.2026 - 11.2026
Skills
- Food safety
- Stock Control
- Process optimization
- Customer Service Excellence
- Team Leadership and Training
- Bilingual communication
- Communication and Problem-Solving
Languages
Spanish, Fluent
Timeline
Associate's Degree - Business
Valencia College
08.2026 - 11.2026
Food and consumables coach
Walmart
05.2026 - Current
Bachelor of Arts - Business Management
Valencia College
01.2026 - 08.2026
Digital Team Lead
Walmart
Digital Coach
Walmart
Fresh Team Lead
Walmart