Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley Walker

Tomball,Tx

Summary

Dependable and driven with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

FOH Manager

Federal American Grill
05.2023 - Current
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.

Bartender/Keyholder Manager

Mo's Irish Pub
08.2019 - 09.2022
  • Created employee schedules to align coverage with forecasted demands.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Opened inventory boxes and restocked shelves.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.

Bartender

Lone Star Ice House
06.2017 - 11.2019
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Handled $3,400 cash on daily basis, which built trustworthiness and loyalty with owners.

Bartender

Leslie's Sports Bar
03.2014 - 06.2017
  • Maintained accurate cash drawer of $600 per shift.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Consulted with managers to organize special events and promotions such as bingo nights to bring in new customers.
  • Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.

Education

High School Diploma -

Magnolia High School
Magnolia, TX

Skills

  • Organizational Skills
  • Staff Management
  • Purchasing
  • POS system operations
  • Hiring
  • Employee Scheduling
  • Performance Evaluation
  • Expense Tracking
  • Inventory Management
  • Attention to Detail
  • Managing Reservations and Large Parties
  • Training and Onboarding
  • Invoice processing

Certification

  • Texas food safety
  • TABC

Timeline

FOH Manager

Federal American Grill
05.2023 - Current

Bartender/Keyholder Manager

Mo's Irish Pub
08.2019 - 09.2022

Bartender

Lone Star Ice House
06.2017 - 11.2019

Bartender

Leslie's Sports Bar
03.2014 - 06.2017

High School Diploma -

Magnolia High School

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Ashley Walker