Ashley Wallbank
Amarillo,TX
Summary
Results-driven General Manager with proven skills in inventory management, customer relationship management, and conflict resolution. Committed to enhancing operational efficiency and delivering exceptional customer service.
Overview
16
16
years of professional experience
Work History
General Manager
merto by t mobile
Amarillo, Texas
01.2022 - 01.2023
- Managed daily operations and staff scheduling to optimize retail store performance.
- Trained team members on customer service and sales techniques.
- Oversaw inventory management and product restocking processes.
- Ensured compliance with company policies and operational procedures.
- Resolved customer complaints and ensured satisfaction levels remained high.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to inform strategic business development planning.
Assistant Manager
Fuddruckers
Amarillo, Texas
02.2016 - 12.2021
- Supervised daily restaurant operations to ensure quality service.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and ordered supplies to minimize stock shortages.
- Resolved customer complaints swiftly to improve overall satisfaction ratings.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions to ensure financial integrity.
Assistant Manager
Braums Restaurant
Amarillo, Texas
02.2014 - 03.2015
- Supervised daily restaurant operations, ensuring high-quality service delivery.
- Trained and mentored staff on customer service best practices.
- Resolved customer complaints swiftly, improving overall customer satisfaction.
- Enforced health and safety regulations to maintain a safe environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Guided junior staff on daily tasks and projects, enhancing team effectiveness.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
Assistant Manager
Burger King
Amarillo, Texas
06.2012 - 01.2014
- Managed inventory levels and ordered supplies to maintain optimal stock for operations.
- Trained and mentored staff on customer service best practices to improve team engagement and service quality.
- Supervised daily restaurant operations to ensure quality service.
- Developed schedules to optimize team performance during peak hours.
- Resolved customer complaints swiftly to enhance satisfaction and foster customer loyalty.
- Handled customer inquiries promptly to ensure satisfaction.
- Maintained up-to-date knowledge of company products and services.
Department Manager
Walmart
Amarillo, Texas
09.2006 - 04.2009
- Led daily operations to drive store performance and enhance customer experience.
- Coordinated targeted merchandising and promotional plans to achieve department sales objectives.
- Developed and implemented merchandising strategies to maximize product visibility and appeal.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Coordinated inventory management and restocking processes effectively.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Education
High School Diploma -
DRURY HIGH SCHOOL
Adams, MA06.2002
Skills
- Inventory management
- Budgeting
- Sales reporting
- Quality assurance
- Compliance enforcement
- Operational efficiency
- Customer relationship management
- Loss prevention
- Staff scheduling
- Performance improvements
- Time management
- Effective communication
- Verbal and written communication
- Problem solving
- Conflict resolution
- Goal setting
- Efficient multitasker
- Public relations
- Customer relations
Timeline
General Manager
merto by t mobile
01.2022 - 01.2023
Assistant Manager
Fuddruckers
02.2016 - 12.2021
Assistant Manager
Braums Restaurant
02.2014 - 03.2015
Assistant Manager
Burger King
06.2012 - 01.2014
Department Manager
Walmart
09.2006 - 04.2009
High School Diploma -
DRURY HIGH SCHOOL