Ashley Washington

San Antonio,Texas

Summary

Multi-talented, goal-oriented, task prioritizing individual seeking to utilize and learn new skills, to become an asset in the healthcare and trucking industry

Overview

years of professional experience

Work History

Residential Assistant / Lead

Sodalis

2023.11 - Current

Attended continuing training sessions on techniques and methods.
Aided residents in completing daily routines of care and activities.
Implemented energy-saving initiatives within the residential community that resulted in reduced utility costs across the board.
Observed and documented resident progress, reporting recorded metrics to house manager.
Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
Logged and filed incident reports, detailing significant occurrences during assigned shifts.
Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.

Direct Caregiver

Heart to Home

2021.01 - 2022.01

Performed light housekeeping duties such as bed making, house up keeping and sanitizing of surfaces
Vital sign/Medication monitoring
Electronic record keeping
Filing of patient information

Direct Care Staff/Shift Leader

Guiding Light RTC

2018.09 - 2021.01

Ensured adherence to program guidelines by consistently enforcing rules and expectations within the residential setting.
Monitored client progress by maintaining detailed records of behavior, mood, medications, and treatment outcomes.
Offered supportive counseling and crisis intervention to individuals in crisis.
Organized medication administration schedules following best practices guidelines minimizing errors risk.
Performed administrative tasks related to documentation completion accurately ensuring timely submission.
Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.

Call Center Representative

Maximus

2015.08 - 2018.09

Routinely prepared and evaluated CRM reports to identify problems and areas for improvement
Electronic documentation of conversations
Electronic data entry of shipments, money order issuance, returns and exchanges
Account update/modifying, verification of account information

Education

Excel Driving School

CUT-N-SHAVE BARBER COLLEGE

high school diploma -

broady academy

01.2013

Skills

Direct Patient Care
Staff leadership and direction
Patient Care experience
Staffing Assignments
Clerical duties

Data Entry/Gathering
Multi-line telephone/fax machine
Electronic record keeping
Microsoft office knowledge
50 WPM

Timeline