Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Waters

Arlington,TX

Summary

Proven track record in enhancing customer experience and streamlining office operations, notably at Stella Mattina Arlington Perinatal. Excelled in sensitive information handling and software proficiency, achieving a significant improvement in appointment scheduling efficiency. Demonstrates exceptional time management and customer service skills, contributing to a collaborative and efficient work environment.

Overview

17
17
years of professional experience

Work History

Front Desk Receptionist

Stella Mattina Arlington Perinatal
05.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Desk Receptionist

Dr. Seema Haque
12.2021 - 05.2023
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.

Receptionist

Smith Personnel
01.2015 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Data Entry Clerk

KDJ Consultants
01.2013 - 06.2013
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Receptionist

Southwest Rain-Maker Inc.
02.2007 - 06.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.

Education

No Degree - Business Administration

TCC Southeast Campus
Arlington, TX

High School Diploma -

Arlington High School
Arlington, TX
03.2004

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Team Collaboration
  • Scheduling
  • File Organization
  • Sensitive information handling
  • Work Prioritization
  • Skilled in multiple software platforms

Timeline

Front Desk Receptionist

Stella Mattina Arlington Perinatal
05.2023 - Current

Front Desk Receptionist

Dr. Seema Haque
12.2021 - 05.2023

Receptionist

Smith Personnel
01.2015 - 12.2021

Data Entry Clerk

KDJ Consultants
01.2013 - 06.2013

Receptionist

Southwest Rain-Maker Inc.
02.2007 - 06.2010

No Degree - Business Administration

TCC Southeast Campus

High School Diploma -

Arlington High School
Ashley Waters