Ashley Waters
Arlington,TX
Summary
Proven track record in enhancing customer experience and streamlining office operations, notably at Stella Mattina Arlington Perinatal. Excelled in sensitive information handling and software proficiency, achieving a significant improvement in appointment scheduling efficiency. Demonstrates exceptional time management and customer service skills, contributing to a collaborative and efficient work environment.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Stella Mattina Arlington Perinatal
Medical City Arlington
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Dr. Seema Haque
Arlington, TX
12.2021 - 05.2023
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
Receptionist
Smith Personnel
Grand Prairie, TX
01.2015 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Data Entry Clerk
KDJ Consultants
Bedford, TX
01.2013 - 06.2013
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Receptionist
Southwest Rain-Maker Inc.
Irving, TX
02.2007 - 06.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Education
No Degree - Business Administration
TCC Southeast Campus
Arlington, TXHigh School Diploma -
Arlington High School
Arlington, TX03.2004
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Team Collaboration
- Scheduling
- File Organization
- Sensitive information handling
- Work Prioritization
- Skilled in multiple software platforms
Timeline
Front Desk Receptionist
Stella Mattina Arlington Perinatal
05.2023 - Current
Front Desk Receptionist
Dr. Seema Haque
12.2021 - 05.2023
Receptionist
Smith Personnel
01.2015 - 12.2021
Data Entry Clerk
KDJ Consultants
01.2013 - 06.2013
Receptionist
Southwest Rain-Maker Inc.
02.2007 - 06.2010
No Degree - Business Administration
TCC Southeast Campus
High School Diploma -
Arlington High School