ASHLEY WAY
Mentor
Summary
Highly cooperative and helpful individual with extensive experience in clinical settings, adept at managing patient interactions and administrative duties. Generous and empathic nature ensures smooth communication with patients and colleagues, fostering supportive environment. Skilled in coordinating schedules, handling patient records, and facilitating seamless office operations with patience and precision. Proven ability to work collaboratively with healthcare professionals to enhance patient care and streamline administrative processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Administrative Assistant
Cleveland Clinic
Cleveland, OH
08.2025 - Current
- Developed and maintained a filing system for patient records and documents, ensuring accuracy and confidentiality.
- Handled incoming calls from patients, scheduling appointments or providing medical advice as needed.
- Organized monthly meetings for clinical staff members to discuss new policies or procedures.
- Provided administrative support to clinical staff, including record entry of patient information into an electronic health record system.
- Ensured compliance with HIPAA regulations regarding confidential information handling.
Patient Access Coordinator
Cleveland Clinic
Cleveland, OH
07.2024 - 08.2025
- Managed patient registration and insurance verification processes efficiently.
- Trained new staff on registration procedures and patient interaction protocols thoroughly.
- Coordinate and manage staffing needs, including shift coverage, call-offs, and real-time scheduling adjustments.
- Oversees daily operations within the department, ensuring a smooth workflow and world-class care.
- Assist and mentor caregivers with their daily tasks, offering practical support.
Patient Service Specialist
Cleveland Clinic
Cleveland, Oh
06.2023 - 07.2024
- Demonstrated excellent customer service skills by efficiently handling patient inquiries and check-ins.
- Utilized strong organizational and communication skills to effectively collaborate with healthcare professionals and staff members.
- Managed front desk operations such as answering phones, scheduling appointments, verifying insurance coverage, and collecting payments from patients.
- Trained new employees on office procedures related to patient services.
Care Manager
Sunrise Senior Living
Cuyahoga Falls, US
09.2022 - 07.2023
- Assist residents with daily living tasks including changing, dressing, food service.
- Experience with Hoyer Lift, changing catheter and ostomy bags.
- Treat each resident with compassion and positivity.
- Full knowledge of operations.
- Strong ability to perform under pressure.
- Excellent customer service.
- Strong motivation for success.
- Trained in every position.
Barista
Starbucks
Mayfield, US
10.2020 - 08.2022
- Experience with food and cash handling.
- Prepared a variety of coffee beverages using espresso machines and brewing equipment.
- Maintained cleanliness and organization of the café environment and workstations.
- Collaborated with team members to ensure timely service during busy periods.
Education
High School Diploma -
Eastlake North High
Eastlake, OH05-2022
Some College (No Degree) -
University of Akron
AkronAssociate of Arts - Buisness Management
Lakeland Community College
Willoughby, OHSkills
- Caring and Empathetic
- Workflow management
- Effective communication
- Professionalism and Ethics
- Conflict Resolution
- Registration and Admissions
- Organizational growth
- HIPAA compliance
- Professional telephone etiquette
Accomplishments
- I have received many caregiver celebrations throughout my career at the Clinic.
- I received an outstanding on my APR for the year of 2024.
Certification
CPR CERTIFIED, 05/01/22
Timeline
Clinical Administrative Assistant
Cleveland Clinic
08.2025 - Current
Patient Access Coordinator
Cleveland Clinic
07.2024 - 08.2025
Patient Service Specialist
Cleveland Clinic
06.2023 - 07.2024
Care Manager
Sunrise Senior Living
09.2022 - 07.2023
Barista
Starbucks
10.2020 - 08.2022
Some College (No Degree) -
University of Akron
High School Diploma -
Eastlake North High
Associate of Arts - Buisness Management
Lakeland Community College
Education
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