Dedicated Assistant Branch Manager at 1st Franklin Financial Corporation, adept in Customer Satisfaction and Team Development. Elevated customer satisfaction and retention through exceptional service and effective team leadership. Proven expertise in loan application evaluation and fostering strong relationships, contributing to significant operational improvements and business growth.
Overview
17
17
years of professional experience
Work History
Assistant Branch Manager
1st Franklin Financial Corporation
03.2017 - Current
Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Reviewed credit applications for risk factors and credit worthiness.
Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
Demonstrated knowledge of branch financial products, loans and lines of credit.
Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
Block Clerk
New Calhoun Auto Auction
07.2014 - Current
Self-motivated, with a strong sense of personal responsibility.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
CAP Team 1 Associate
Walmart
09.2011 - 03.2017
Contributed to positive store atmosphere through friendly interactions with colleagues, fostering strong teamwork dynamics.
Stocked warehouse efficiently by comparing item numbers with storage locations.
Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
Crew Team Member
Wendy's Old Fashioned Hamburgers
06.2007 - 09.2011
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Greeted customers at drive-thru and took food orders.
Took orders, prepared meals, and collected payments.
Checked and restocked utensils and condiments in appropriate locations for guests.
Education
High School Diploma -
Gordon Central High School
Calhoun, GA
05-2009
Skills
Operations Management
Team Development
Loan application evaluation
Cash Handling
Team Player
Relationship Building
Approachable
Conflict Resolution
Strong team-builder
Goals and performance
Cash handling expertise
Customer Relationships
Timeline
Assistant Branch Manager
1st Franklin Financial Corporation
03.2017 - Current
Block Clerk
New Calhoun Auto Auction
07.2014 - Current
CAP Team 1 Associate
Walmart
09.2011 - 03.2017
Crew Team Member
Wendy's Old Fashioned Hamburgers
06.2007 - 09.2011
High School Diploma -
Gordon Central High School
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