Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY WHITFIELD

Calhoun,GA

Summary

Dedicated Assistant Branch Manager at 1st Franklin Financial Corporation, adept in Customer Satisfaction and Team Development. Elevated customer satisfaction and retention through exceptional service and effective team leadership. Proven expertise in loan application evaluation and fostering strong relationships, contributing to significant operational improvements and business growth.

Overview

17
17
years of professional experience

Work History

Assistant Branch Manager

1st Franklin Financial Corporation
03.2017 - Current
    • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
    • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
    • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
    • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
    • Reviewed credit applications for risk factors and credit worthiness.
    • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
    • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
    • Demonstrated knowledge of branch financial products, loans and lines of credit.
    • Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.

Block Clerk

New Calhoun Auto Auction
07.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

CAP Team 1 Associate

Walmart
09.2011 - 03.2017
  • Contributed to positive store atmosphere through friendly interactions with colleagues, fostering strong teamwork dynamics.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
  • Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.

Crew Team Member

Wendy's Old Fashioned Hamburgers
06.2007 - 09.2011
    • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
    • Greeted customers at drive-thru and took food orders.
    • Took orders, prepared meals, and collected payments.
    • Checked and restocked utensils and condiments in appropriate locations for guests.

Education

High School Diploma -

Gordon Central High School
Calhoun, GA
05-2009

Skills

  • Operations Management
  • Team Development
  • Loan application evaluation
  • Cash Handling
  • Team Player
  • Relationship Building
  • Approachable
  • Conflict Resolution
  • Strong team-builder
  • Goals and performance
  • Cash handling expertise
  • Customer Relationships

Timeline

Assistant Branch Manager

1st Franklin Financial Corporation
03.2017 - Current

Block Clerk

New Calhoun Auto Auction
07.2014 - Current

CAP Team 1 Associate

Walmart
09.2011 - 03.2017

Crew Team Member

Wendy's Old Fashioned Hamburgers
06.2007 - 09.2011

High School Diploma -

Gordon Central High School
ASHLEY WHITFIELD