Ashley Wilkinson
Elberta
Summary
Dynamic individual with hands-on experience in automotive sales and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Known for creating strong work relationships and a strong goal oriented work environment.
Overview
5
5
years of professional experience
Work History
Store Manager
AutoZone
Pensacola, FL
04.2024 - Current
- Managed daily store operations to ensure efficient inventory management and optimal customer service.
- Trained and developed team members, fostering a collaborative work environment and enhancing productivity.
- Assisted in recruiting, hiring and training of team members for sister stores, and assisting in hiring events.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored performance metrics to identify areas for operational improvement and enhance overall efficiency.
- Coordinated staff schedules to align with peak business hours, optimizing labor costs while meeting customer demands.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Building effective schedules and taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Resolved customer complaints effectively, maintaining high satisfaction levels and promoting repeat business.
- Improved customer satisfaction through staff training in customer service and product knowledge to help build trust and nurture connections.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer's confidence in our customer service skills.
Commercial Sales Manager
AutoZone
Pensacola, FL
12.2021 - 04.2024
- Trained and mentored sales team members, enhancing overall performance and customer engagement.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Developed and executed strategic plans based upon company objectives aimed at accelerating growth and driving revenue.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Ensured client retention and increased long-term business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities while increasing brand loyalty and growth.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts and set up meetings to ensure satisfaction with products or services, addressing any concerns proactively to maintain strong relationships.
- Conducted research to develop detailed business plans for commercial opportunities and expansion suited for each customer's specific need while also exploring local and national special order products.
- Expanded market share through the identification of new business opportunities and partnerships.
- Liaised with sales, customers, and management teams to develop solutions and accomplish shared objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base to help align company goals.
- Aligned company goals with customer outcomes and increased satisfaction by communicating product quality and market comparisons by presentations.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Parts Sales Manager
AutoZone
Foley, AL
03.2021 - 12.2021
- Trained team members on product knowledge and customer service best practices.
- Led inventory management initiatives to optimize stock levels and reduce excess.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Ensured shrink programs were followed to help elivate product loss and customer complaints.
Sales Associate
AutoZone
Foley, AL
11.2020 - 03.2021
- Delivered exceptional customer service by assisting customers with product selection and inquiries.
- Maintained accurate inventory levels through regular stock checks and effective organization of merchandise displays.
- Processed sales transactions efficiently using point-of-sale systems to enhance customer experience.
- Trained and mentored new team members on product knowledge and sales techniques to improve overall team performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Branson High School
Branson, MOSkills
- Problem-solving to ensure a satisfied customer
- Risk management
- Promotional planning to bring knowledge to customers
- Develop culture to create a level of expectation
- Project management planning to ensure a time line to meet or exceed expectations to build a partnership
- Sales promotions to ensure customer relations and taking their feedback to help improve their next visit
- Follow cash handling process to ensure Loss Prevention procedures have been followed
Timeline
Store Manager
AutoZone
04.2024 - Current
Commercial Sales Manager
AutoZone
12.2021 - 04.2024
Parts Sales Manager
AutoZone
03.2021 - 12.2021
Sales Associate
AutoZone
11.2020 - 03.2021
High School Diploma -
Branson High School