Ashley Williams
Winter Park,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Store Manager
Integrity Laminate Flooring
05.2018 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at, answering questions regarding products.
- Performed all social media marketing and advertising for my store.
Assistant Manager
Sports Clips
07.2015 - 05.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Cosmetology
Daytona State College
Daytona Beach, FL08.2007
High School Diploma -
Deltona High School
Deltona, FL05.2006
Skills
- Staff Management
- Sales Expertise
- Staff Training
- Product and Service Sales
- Team Leadership
- Time Management
- Goals and Performance
- Store Opening and Closing Procedures
- Customer Service
- Employee Motivation
- Verbal and Written Communication
- Multitasking and Organization
- Customer Relations
- Performance Review
- Outstanding Communication Skills
- Cash Management
- Budget Development
- Hospitality and Accommodation
- Sales Professional
- Store Displays
- Leadership Development
- Staff Supervision
- Leading Staff Meetings
- Location Marketing
- Marketing and Advertising
Timeline
Store Manager
Integrity Laminate Flooring
05.2018 - Current
Assistant Manager
Sports Clips
07.2015 - 05.2018
Cosmetology
Daytona State College
High School Diploma -
Deltona High School