Ashley Williams
Fort Wayne,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Performance-oriented and driven, skilled in general ledger activities, accounts receivable processing and reconciliations.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Supervisor
Intellectual Technology, Inc.
09.2019 - Current
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Resolved complaints from clients and customers.
- Managed hundreds accounts worth millions of dollars while supervising receivables team and payment support team.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Completed daily process adjustments to maintain accuracy.
- Verified discrepancies and resolved clients' billing issues
- Updated aging reports based on daily audits.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Billing Process Accountant
Intellectual Technology, Inc.
06.2018 - 09.2019
- Produced and sent out statements as requested by clients and assisted with collections.
- Collaborated with other departments and accurately prepared, adjusted and verified pre-bill documents before invoicing.
- Answered billing questions from clients and performed follow-up research.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Verified billing accounts with accounts receivable ledger and checked for payment posting.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, cash, and banking reconciliations.
- Reviewed billing operations and obligations to help organization function at acceptable level.
- Tracked funds, prepared deposits and reconciled accounts.
- Trained new employees on accounting principles and company procedures.
- Diminished outstanding debts by analyzing accounts for issues.
Inventory Manager
3rivers Archery Supply
08.2009 - 06.2018
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Monitored inventory levels to confirm compliance with company policy.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
Accounting Assistant
3rivers Archery Supply
03.2007 - 08.2009
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments for invoices
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Customer Service Representative
3Rivers Archery
04.2005 - 03.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Updated account information to maintain customer records.
Education
Associate of Science - Business
Indiana Wesleyan University
Marion, IN05.2012
Skills
- Audit Support
- Workflow Planning
- Schedule Preparation
- Account Reconciliation
- Financial Records and Reporting
- Report Reviewing
- Accounts Receivable
- Collections Experience
- Account Updating
Timeline
Accounts Receivable Supervisor
Intellectual Technology, Inc.
09.2019 - Current
Billing Process Accountant
Intellectual Technology, Inc.
06.2018 - 09.2019
Inventory Manager
3rivers Archery Supply
08.2009 - 06.2018
Accounting Assistant
3rivers Archery Supply
03.2007 - 08.2009
Customer Service Representative
3Rivers Archery
04.2005 - 03.2007
Associate of Science - Business
Indiana Wesleyan University
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