Ashley Williams
Wickliffe
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 .5 years of relevant work experience to your team, including my degree in Human Resources.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
09.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Taught new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Paraeducator, Special Education
Bedford City School District
08.2022 - 09.2023
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Teacher's Assistant
Step Forward Head Start
11.2016 - 08.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
Education
Associate of Applied Science - Human Resources
Bryant And Stratton College
Eastlake, OH05.2012
High School Diploma -
Charles F. Brush High School
Lyndhurst, OH06.2008
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Professionalism and Ethics
- Cross-cultural sensitivity
- Medical Terminology
- HIPAA Compliance
- Customer Service
One of my hobbies is acting, and another one is DIY projects
I've been a background actor for an upcoming movie that is schedule to release in 2025 on streaming services, and I have some upcoming projects as well. I love shopping at dollar tree to create my own artwork.
Timeline
Patient Service Specialist
Cleveland Clinic
09.2023 - Current
Paraeducator, Special Education
Bedford City School District
08.2022 - 09.2023
Teacher's Assistant
Step Forward Head Start
11.2016 - 08.2022
Associate of Applied Science - Human Resources
Bryant And Stratton College
High School Diploma -
Charles F. Brush High School