Ashley Williams
Troy,MI
Summary
A trustworthy and consistent individual with a proven track record of excellence looking for an airline steward position. Recognized for exceptional communication skills, organizational skills and great detail orientation. CPR/BLS Certified
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The University of Michigan-Remote
10.2023 - Current
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
- Learn to identify customer needs or desires in order to recommend the appropriate product or service
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
- Keep a record of incoming inquiries to be able to reference at a later date
- Be able to process orders, forms, applications, or requests
- Work with colleagues when necessary to resolve customer complaints
- Provide feedback to other departments to help improve sales, marketing, and business processes
- Learn about the products inside and out to be able to answer any questions from customers.
Certified Pharmacy Technician (CPhT)
The University of Michigan-Ann Arbor, MI
Ann Arbor , MI
02.2022 - Current
- Sterile and non-sterile compounding, dispensing, and distribution of medications
- Experience in community, operations, and research pharmacy
- Screen prescription orders for accuracy and completeness, prepare prescriptions; retrieve, count, pour, weigh, measure, and sometimes mix the medication
- Assist in the management of investigational drug studies.
PSR - Patient Service Representative
Beaumont Health-Royal Oak, MI
Royal Oak , MI
12.2018 - 01.2023
- Responsible for greeting customers promptly with a warm and friendly reception, direct patients to appropriate setting, explaining and apologizing for any delays, and maintain professionalism at all times
- Collect and document demographic and financial information
- Verify insurances and verify patient information with third party payers (by web, electronic eligibility, or phone) and document, collect insurance referrals, and obtain financial responsibility forms with patients as necessary.
Lead Teacher
Great Beginnings Day Care Center-Farmington Hills, MI
Farmington Hills , MI
11.2014 - 04.2019
- Motivated teaching staff to continually improve strategies and maximize student learning
- Completed documentation on individual children and teachers for recordkeeping
- Reviewed facility environment, removed concerns and optimized for children's safety
- Provided an open and loving environment where children could express themselves and direct their own learning
- Established guidelines for teacher performance, lesson planning and compliance with established procedures.
Education
CPhT - Pharmacy Technician
Univ of Michigan - Ann Arbor, MI
07.2022
High School Diploma -
North Farmington High School - Farmington Hills, MI
Skills
- Customer Service
- ORGANIZATIONAL SKILLS
- Ability to take and follow instructions
- Key decision making
- Team leadership
- Critical thinking
- Skill building
- Exceptional organizational skills
- Extremely quick learner
- Interpersonal skills
- Food and beverage service
- Tolerance of change and uncertainty
- Team Collaboration
- Customer Complaint Resolution
- Complex Problem-Solving
Certification
- CPR Certification
- First Aid Certification
- BLS/CPR
- Pharmacy Technician License
- PTCB Certification
Timeline
Customer Service Associate
The University of Michigan-Remote
10.2023 - Current
Certified Pharmacy Technician (CPhT)
The University of Michigan-Ann Arbor, MI
02.2022 - Current
PSR - Patient Service Representative
Beaumont Health-Royal Oak, MI
12.2018 - 01.2023
Lead Teacher
Great Beginnings Day Care Center-Farmington Hills, MI
11.2014 - 04.2019
CPhT - Pharmacy Technician
Univ of Michigan - Ann Arbor, MI
High School Diploma -
North Farmington High School - Farmington Hills, MI
- CPR Certification
- First Aid Certification
- BLS/CPR
- Pharmacy Technician License
- PTCB Certification
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