Ashley Willis

• Counted and labeled prescriptions with correct item and quantity.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.

• Helped large volume of customers with their Medicare Supplement Insurance Plan.
• Responded to customer calls and emails regarding United Healthcare insurance products and services.
• Assisted with verifying insurance eligibility and coverage to providers.
• Process medical claims.

Answer inbound calls from customers in regards to any billing and service issues

· Communicate with customers over phone, email or written correspondence in a timely manner

· Act as a liaison between customers and service operators

· Transfer customers to third party vendor to make payments

· Initiate and terminate services as requested

• Actively listened to customers, handled concerns regarding their Dental Insurance Policy.
• Processed insurance premiums
• Updated account information
• Process insurance claims