Ashley Wimberly
Hartford,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Commercial Sales Manager
AutoZone
08.2021 - 02.2024
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Office Services Representative
SKYGEN USA
07.2019 - 02.2020
- Provided administrative support to executives, facilitating their ability to lead effectively.
- Contributed to a positive work atmosphere by offering assistance whenever possible, fostering teamwork among colleagues.
- Utilized office management software to record and track customer information.
Service Advisor
Gordie Boucher ford of west bend
06.2012 - 09.2018
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Education
Diploma -
Slinger High School
06.2011
Skills
- Customer Service
- Written and verbal communication
- Adaptability and flexibility
- Training and mentoring
- Verbal and written communication
- Team building
- Professionalism
- Time management
- Appointment scheduling
- Attention to detail
- Multitasking
Certification
- Driver's License
- Ford and Lincoln Service Advisor certified
Additional Information
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer Focus & Orientation, Highly Proficient, 02/01/20, Responding to customer situations with sensitivity
Timeline
Commercial Sales Manager
AutoZone
08.2021 - 02.2024
Office Services Representative
SKYGEN USA
07.2019 - 02.2020
Service Advisor
Gordie Boucher ford of west bend
06.2012 - 09.2018
Diploma -
Slinger High School