Ashley Wingham
North Port,FL
Summary
Dedicated Lead Medical Assistant with expertise in clinical leadership, patient care coordination, and HIPAA compliance. Proven ability to enhance team performance and improve patient satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Florida Cancer Specialists
Sarasota, FL
01.2019 - Current
- Supervised daily operations of medical assistant team, ensuring optimal patient care and service delivery.
- Coordinated patient schedules, improving appointment efficiency and reducing wait times.
- Mentored junior staff in clinical procedures and office protocols, enhancing team performance.
- Implemented electronic health record systems, streamlining documentation and access to patient information.
- Conducted training sessions on compliance and safety standards, fostering a culture of excellence.
- Analyzed feedback from patients to identify areas for service improvement and enhanced satisfaction rates.
- Collaborated with healthcare providers to ensure seamless communication and comprehensive care plans for patients.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
Lab Assistant
Englewood Community Hospital
Englewood, FL
01.2015 - 03.2022
- Assisted in specimen preparation and processing for laboratory tests.
- Conducted routine quality control checks to ensure accuracy of test results.
- Maintained inventory of lab supplies, ensuring availability for daily operations.
- Collaborated with medical staff to facilitate timely patient diagnosis and treatment.
- Trained new staff on laboratory protocols and safety procedures.
- Implemented process improvements that enhanced workflow efficiency within the lab environment.
- Led initiatives to optimize equipment usage and reduce downtime during testing procedures.
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
Medical Assistant
Millennium Physician Group
Port Charlotte, FL
02.2016 - 12.2018
- Managed patient scheduling and coordinated care with healthcare providers.
- Assisted in performing clinical procedures and maintaining accurate patient records.
- Supported patient intake processes, ensuring thorough documentation and data entry.
- Educated patients on treatment plans, medications, and preventive care practices.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Managed high-volume inquiries, ensuring timely responses and resolutions for customer concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Emergency Medical Technician
Bayfront Port Charlotte
Port Charlotte, FL
02.2014 - 07.2018
- Operated advanced life support equipment and monitored patient vitals.
- Provided emergency medical care and support during critical incidents.
- Collaborated with healthcare teams to ensure efficient patient transport.
- Assessed patient conditions and administered appropriate interventions swiftly.
- Trained new EMT personnel on protocols and best practices in emergency response.
- Implemented process improvements to enhance response times during emergencies.
- Conducted regular maintenance checks on medical equipment for reliability.
- Adhered to safety regulations and protocols, ensuring compliance at all times.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Education
Medical Assistant /Phlebotomy
Horizon Health Care
Port Charlotte 03-2014
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Scheduling and appointment management
- Patient education and counseling
- Vital signs monitoring
- Staff oversight
- Medical office administration
- Phlebotomy expertise
- Performance improvement
- Professionalism and ethics
- Diagnostic testing assistance
- Team building and supervision
- Critical thinking
- Patient care coordination
- Conflict resolution techniques
- Treatment monitoring
- Electronic health records management
- Infection control procedures
- Medical terminology proficiency
- EMR / EHR
- Medical terminology knowledge
- Procedure assistance
- CPR
- Appointment setting
- Compassionate
Accomplishments
- Supervised team of 10 plus staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for going above and beyond the call of duty.
- Reduced turnaround time on lab results by 60%.
- Mentored junior staff on new lab operation.
- Recognized for outstanding dedication to patient care.
Certification
- Horizon Health Care Training - 2014-2015
Languages
Spanish
Limited Working
Timeline
Lead Medical Assistant
Florida Cancer Specialists
01.2019 - Current
Medical Assistant
Millennium Physician Group
02.2016 - 12.2018
Lab Assistant
Englewood Community Hospital
01.2015 - 03.2022
Emergency Medical Technician
Bayfront Port Charlotte
02.2014 - 07.2018
Medical Assistant /Phlebotomy
Horizon Health Care