Ashley Worsley
Tarboro,NC
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
9
9
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
Rocky Mount, NC
04.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, maintaining a focused and productive learning atmosphere.
- Followed lesson plans designed by absent teachers.
Personal Care Assistant
Spring Valley Living
Tarboro, NC
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Team Leader Manager
Walmart
Tarboro, NC
08.2022 - 01.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Cashier /Customer Service Representative
Walmart
Tarboro, NC
05.2019 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Cross-trained and provided backup support for organizational leadership.
Cashier /Retail Keyholder
Family Dollar
Tarboro, NC
09.2015 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
North Edgecombe High School
Tarboro, NC06.2013
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- Organizational abilities
- Customer Focus
- Customer Service
- Decision-Making
- Problem-solving abilities
- Money handling abilities
- Housekeeping tasks
- Personal Hygiene Assistance
- Grooming assistance
- Emotional Support
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Active Listening
- Critical Thinking
Timeline
Substitute Teacher
Kelly Educational Services
04.2024 - Current
Personal Care Assistant
Spring Valley Living
08.2023 - Current
Team Leader Manager
Walmart
08.2022 - 01.2023
Cashier /Customer Service Representative
Walmart
05.2019 - 08.2022
Cashier /Retail Keyholder
Family Dollar
09.2015 - 01.2019
High School Diploma -
North Edgecombe High School