Ashley Wray
Duncansville,PA
Summary
Self motivated, compassionate Business Management major and healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include using Microsoft and various Cannabis programs, answering phone calls, collecting various data, and completing work on time in an organized manner. Excel in communication, empathy, and teamwork, ensuring optimal customer comfort and support.
Overview
12
12
years of professional experience
Work History
Patient Care Specialist
RISE Dispensary
Duncansville, Pennsylvania
06.2020 - Current
- Part of the team who assisted in opening RISE Duncansville in 2020.
- Provided education to patients about their medications, side effects, and future product recommendations.
- Operate Point-of-Sales and answer phone calls.
- Provided emotional support to patients and team members during hard consultations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Budtender
Herbology
Altoona, PA
08.2019 - 06.2020
- Greeted customers with a friendly and inviting attitude.
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and various devices.
- Collaborate on systems in a newer business with a fast paced working environment to improve daily business.
- Kept up-to-date records of all transactions in compliance with state regulations.
- Monitored inventory levels and informed management when stock was low or depleted.
Supervisor/Cook/Waitress
Vito's Pizzeria
Cresson, Pennsylvania
04.2013 - 12.2019
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained strong cleaning and sanitizing regulations.
- Responded to customer questions regarding products, prices and availability.
Bank Teller
First National Bank Of Pennsylvania
Ebensburg, Pennsylvania
09.2018 - 05.2019
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Provided assistance to other tellers during peak business hours as needed.
- Maintained accurate records of all financial transactions.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Prepared reports on transaction activity for management review.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Education
Bachelor of Science - Business Management
Saint Francis University
Loretto, PA05-2017
Associate of Science - Business Management
Pennsylvania Highlands Community College
Johnstown, PA05-2015
High School Diploma -
Penn Cambria High School
Cresson, PA06-2013
Skills
- Patient confidentiality/HIPPA
- Documentation proficiency
- Quality improvement
- Problem solver
- Active listening
- Analytical skills
- Communication
Timeline
Patient Care Specialist
RISE Dispensary
06.2020 - Current
Budtender
Herbology
08.2019 - 06.2020
Bank Teller
First National Bank Of Pennsylvania
09.2018 - 05.2019
Supervisor/Cook/Waitress
Vito's Pizzeria
04.2013 - 12.2019
Bachelor of Science - Business Management
Saint Francis University
Associate of Science - Business Management
Pennsylvania Highlands Community College
High School Diploma -
Penn Cambria High School