Ashley Young
Property Management
Wylie,Texas
Summary
Intuitive and accomplished leader with substantial experience in overseeing multi-site residential property portfolios regionally to drive revenue growth and maximize occupancy rates. Known for effective oversight of property operations and adept at handling tenant concerns. Reliable team collaborator focused on achieving high standards and adapting to changing needs with expertise in budgeting and maintenance coordination
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Residential Supervisor
Sphinx Residential
06.2023 - Current
- Streamlined operations for increased efficiency by implementing new property management software and processes.
- Developed strong relationships with vendors, securing competitive pricing for maintenance services and supplies.
- Successfully managed rent collections, reducing delinquency rates through proactive communication and payment plan options.
- Prepared comprehensive financial reports for upper management, highlighting key performance indicators and market trends.
- Acted as a primary point of contact for property owners, providing regular updates on their investment performance along with strategic recommendations for improvement opportunities.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Negotiated vendor contracts and presented to owners for approval.
- Reviewed financial forecasts, budget and operational goals.
- Responded to escalated resident concerns and issues and monitored resolution.
- Achieved 10% surge in occupancy rates, reduced delinquent account balances from $20K to $3K in just 90 days through strategic planning and collection processes.
- Determined issues with underperforming properties by utilizing strategic insights aimed at optimizing asset performance into revenue earners.
- Spearheaded growth initiatives for portfolio of six Class B/C properties, consisting of 829 units.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
Community Director
Sphinx Development
10.2015 - 06.2023
- Supervised on-site staff of three, providing guidance, training, and performance evaluations as needed.
- Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
- Obtained 100% occupancy on the community, an average of 7% higher than surrounding communities.
- Composed plan of action to decrease loss to lease
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Monitored market trends to inform pricing strategies that maximized revenue potential without sacrificing resident satisfaction.
- Completed monthly financials and quarterly capital reserves
- Adhered to state regulations during daily operations which ensured compliance with housing laws.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Diversified tenant mix by effectively targeting renters of different socioeconomic and ethnic backgrounds.
- Performed initial and recertification paperwork for 120 units to meet TDHCA requirements with zero findings on state audits with no assistance from in house compliance department.
- Kept properties in compliance with local, state, and federal regulations.
- Maintained TDHCA Compliance and online reporting.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Grew Net Operating Income.
Assistant Property Manager
LBJ Garden Villas
12.2014 - 09.2015
- Assist with the day‐to‐day functions of the property management department and the functions of the Property Manager to which I am assigned
- Support the Property Manager in all aspects of management pertaining to the property
- Performing walk‐outs of units and writing work orders related to turnovers
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processing Security deposit returns
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Conducted competitive analysis to benchmark property amenities and pricing, ensuring market competitiveness.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Assistant Property Manager
Saddletree Apartments
02.2012 - 12.2014
- Prepare monthly financial reports, oversee all expense and cost tracking, accounts payable and receivable, and purchasing functions
- Manage and resolve all delinquency issues
- Identify opportunities to maximize revenue and cash flow through monthly review of financial reports
- Manage all aspects of rent collection including receipt, deposit and delinquent account resolution
- Execute all payable responsibilities
Property Manager
1117 Whitney Apartments
11.2010 - 02.2012
- Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments
- Reconciles processed work by verifying entries and comparing system reports to balances
- Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries
- Handled all day-to-day operations
- Coordinated and executed marketing, leasing, financial reporting
- Controlled and facilitated resident relations
- Processed all invoices and submitted for payment
- Responsible for timely rent collections and bank deposits
- Prepared documents for various Housing Agencies
- Managed the hiring, training and terminations
- Supervised staff of 4 including maintenance department
Assistant Property Manager
Westchase Apartments
08.2006 - 11.2010
- Paid invoices by verifying transaction information, computing charges and refunds; prepared and mailed invoices, identified delinquent accounts and insufficient payments
- Collected revenue by reminding delinquent accounts; notified residents of insufficient payments
- Resolved account discrepancies by investigating documentation; issued stop payments, payments, or adjustments
- Maintained financial historical records by filing accounting documents
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Education
University of Phoenix -
University of Phoenix
12.2014
High School Diploma -
John Ehret High School
Marrero, La05.2000
Skills
- Property Operations Management
- Vendor Negotiation
- Financial Reporting
- Rent Collection
- Budgeting and Financial Analysis
- Staff Training and Development
- Budget &Forecasting
- Customer Satisfaction & Retention
- Team Building & Leadership
- Regulatory Compliance
- Assets & Resource Management
- Property Acquisitions
Accomplishments
- Increased traffic and achieved portfolio average occupancy of 92% by executing 90-day marketing plan and conducting in-depth analysis of markets, competitors, and online marketing ad performance.
- Accomplished leader repeatedly recognized for outstanding performance, exceeding goals, and generating new revenues.
- History of excellence in interpersonal communication, relationship development, and established rapport.
- Secured cash bonus for achieving best improvement in economic occupancy.
- Excellent verbal and communication skills.
- Skilled in Microsoft Word, Office, Excel, Outlook, Automated Systems, Yardi, Blue Moon, Onesite, ResMan, etc.
Certification
- Housing Credit Certified Professional (HCCP)- National Association of Home Builders.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Residential Supervisor
Sphinx Residential
06.2023 - Current
Community Director
Sphinx Development
10.2015 - 06.2023
Assistant Property Manager
LBJ Garden Villas
12.2014 - 09.2015
Assistant Property Manager
Saddletree Apartments
02.2012 - 12.2014
Property Manager
1117 Whitney Apartments
11.2010 - 02.2012
Assistant Property Manager
Westchase Apartments
08.2006 - 11.2010
University of Phoenix -
University of Phoenix
High School Diploma -
John Ehret High School
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