Ashley Frederick
North Bend,OH
Summary
Dynamic leader with a proven track record at Great Clips, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction, reducing operational costs, and driving staff development. Mastered the art of effective communication and decision-making, ensuring business growth and optimal financial performance. Skilled in customer relationship management and business administration, consistently achieving established goals.
Overview
16
16
years of professional experience
Work History
Manager
Great Clips
4350 Hamilton Cleves Rd. Suite I
05.2008 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Degree - Cosmetology Education
Western Hills Beauty
Cincinnati, OH10.2001
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management
- Schedule Preparation
- Policy Implementation
- Staff Development
- Business Administration
- Customer Service
- Decision-Making
Timeline
Manager
Great Clips
05.2008 - Current
Degree - Cosmetology Education
Western Hills Beauty