Ashley Hughes
WINDSOR,PA
Summary
Dynamic and seasoned professional with over a decade of comprehensive experience in various facets of communications, coupled with a proven track record in social media management. Adept at leveraging digital platforms to amplify brand presence and engagement, driving impactful campaigns that resonate with diverse audiences. Possessing a Bachelor's degree in Communications with a concentration in New Media, I bring a blend of strategic insight and creative flair to effectively navigate the ever-evolving landscape of digital communication. Demonstrated success in crafting compelling narratives, cultivating online communities, and implementing innovative strategies to achieve organizational goals. With a keen eye for emerging trends and a commitment to excellence, I am poised to deliver exceptional results in any communications role.
Overview
10
10
years of professional experience
Work History
Clinical Coordinator
Nic Orthodontics
08.2022 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team members
- Organized systems for tracking patient records to improve ease of retrieval.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Built strong relationships with patients and families for optimized care satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
Shift Supervisor
Smilebuilderz
11.2017 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed office opening and closing procedures
- Resolved patient complaints and issues and offered thoughtful solutions to maintain patient satisfaction.
- Responded to and resolved patient questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Delivered successful training to more than 15 employees during tenure, educating on successful work processes and productivity strategies.
- Developed job assignments for clinical team, planned production schedules and strengthened organization of task flows.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Hooksett, NH11.2024
No Degree - Dental Assisting
YTI Career Institute - Altoona
York08.2014
High School Diploma -
Pocono Mountain West High School
Pocono Summit, PA05.2005
Skills
- Business Correspondence Writing
- Social Media Management
- Content Creation
- Multidisciplinary Team Collaboration
- Process Improvements
- Inventory Control
- Staff Development
- Patient Relations
- Direct Patient Care
- Developing Training Programs
- HIPAA and OSHA Compliant
Affiliations
- Member of Sigma Tau Delta
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Clinical Coordinator
Nic Orthodontics
08.2022 - Current
Shift Supervisor
Smilebuilderz
11.2017 - 08.2023
Bachelor of Arts - Communications
Southern New Hampshire University
No Degree - Dental Assisting
YTI Career Institute - Altoona
High School Diploma -
Pocono Mountain West High School